If you are looking at way to improve the customer experience then you need to tap into the benefits of call monitoring. There is no more powerful voice in your business than listening first hand to a customer call and sharing that experience with your broader business to drive change.
If you asked your friends and family how they feel about telemarketing, what response do you get? Annoying and intrusive are the likely answers. Telemarketing has long held the title of the black sheep of the marketing world. Although often