Technology (Core) Benefits of Cloud Technology for call centres October 9, 2015 Last Updated: January 18, 2019CX Central 0There is a range of benefits of Cloud Technology for call centres of all sizes in Australia – here’s why now is the time to move to the cloud.
Improve the CX How to test for frontline agent customer centricity October 7, 2015 Last Updated: January 12, 2019CX Central 0With so many competing priorities for call centre agents to contend with, these 8 questions will help determine your frontline agent customer centricity.
Executives What’s the difference between customer satisfaction and customer experience? October 1, 2015 Last Updated: January 12, 2019CX Central 0We examine the difference between customer satisfaction and customer experience and why the difference matters to your customers and business.
