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February 21, 2019
Home2015October

Month: October 2015

Benefits of cloud technology for call centres
Technology (Core)

Benefits of Cloud Technology for call centres

October 9, 2015 Last Updated: January 18, 2019
CX Central 0

There is a range of benefits of Cloud Technology for call centres of all sizes in Australia – here’s why now is the time to move to the cloud.

Frontline agent customer centricity
Improve the CX

How to test for frontline agent customer centricity

October 7, 2015 Last Updated: January 12, 2019
CX Central 0

With so many competing priorities for call centre agents to contend with, these 8 questions will help determine your frontline agent customer centricity.

The difference between customer satisfaction and customer experience
Executives

What’s the difference between customer satisfaction and customer experience?

October 1, 2015 Last Updated: January 12, 2019
CX Central 0

We examine the difference between customer satisfaction and customer experience and why the difference matters to your customers and business.

LATEST ARTICLES

  • Calming Customer Anger in the Age of Rage
    Calming Customer Anger in the Age of Rage
    February 21, 2019 0
  • 3 free ways to reward your call centre team
    3 Free Ways to Engage and/or Reward Your Call Centre Team
    February 17, 2019 0
  • 3 Tips for dealing with customer abuse
    3 Ways to Deal with Customer Abuse
    February 8, 2019 0
  • No more excuses for the poor phone experiences
    No more excuses for the Poor Phone Channel Experiences
    February 5, 2019 0
  • 3 Tips for Employee Empowerment in Call Centres
    Three tips for Employee Empowerment in Call Centres
    February 1, 2019 0

Upcoming CX industry Events

Fri 22

Contact Centre Fundamentals

February 22 @ 9:00 am - 4:00 pm
Fri 22

Contact Centre Fundamentals

February 22 @ 9:00 am - 4:00 pm
Thu 28

Customer Contact Centre Week Australia 2019

February 28 @ 8:00 am - March 1 @ 5:00 pm

View More…

How to improve your CX

  • 8 reasons why my Sportsbet customer experience failed
    February 17, 2015 Last Updated: January 12, 2019
    0
  • 2017 customer experience trends and why you should ignore them
    Why you should forget the 2017 customer experience trends
    January 17, 2017 Last Updated: January 11, 2019
    0
  • Perth's Customer Service Culture change
    Perth’s customer service culture change
    March 26, 2014 Last Updated: January 11, 2019
    0

How to Boost Employee Engagement

  • 3 free ways to reward your call centre team
    3 Free Ways to Engage and/or Reward Your Call Centre Team
    February 17, 2019 0
  • 3 Tips for Employee Empowerment in Call Centres
    Three tips for Employee Empowerment in Call Centres
    February 1, 2019 0
  • 4 team building ideas for contact centres
    4 Team Building Ideas for Call Centres
    August 11, 2018 Last Updated: February 1, 2019
    0
  • Digital Employee Reward options
    Digital Employee Rewards
    April 18, 2018 Last Updated: January 19, 2019
    0

Thanks to our Gold Sponsor

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Articles on KPIs & Metrics

  • THE TRADITIONAL KPI MODEL Why it doesn't work
    Why the traditional KPI model does not work
    February 5, 2015 Last Updated: January 14, 2019
    0
  • The Challenges with First Contact Resolution in contact centres
    First Contact Resolution
    January 28, 2019 0
  • 2018 Australian Contact Centre Industry Report
    2018 Australian Contact Centre Industry Report
    March 15, 2018 Last Updated: January 28, 2019
    0

Find solutions for your business:

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Management Tips

  • Tips for Contact Centre Leaders in 2019 to transform into CX Leaders
    Tips for Contact Centre Leaders in 2019 to transform into CX Leaders
    January 26, 2019 0
  • Implementing lean and agile methodology into call centres
    Implementing the Lean and Agile Methodology into contact centres
    September 5, 2017 Last Updated: January 4, 2019
    0
  • Implementing live chat into the contact centre
    4 Tips for effectively implementing live chat into a contact centre
    July 24, 2017 Last Updated: January 14, 2019
    0
  • How to write a call centre script that gets results
    How to write a killer call centre script
    July 19, 2017 Last Updated: January 4, 2019
    0
  • A guide to call centre work from home models
    Call Centre Work From Home Guide
    October 11, 2016 Last Updated: February 10, 2019
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About CX Central

CX Central is part of the CX Group Australia that provides a range of products and services to those working in the CX industry, and for businesses looking for resources, support and services to improve their Customer Experience.

Our websites include CX Skills, CX Consult and CX Connect

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