You’ve heard of big data but find out why blending data science with call centres, especially in sales, will provide huge opportunities to increase sales conversions and improve service in your call centre.
Customer Experience Strategy is easy. Its Operational Execution is the hard part .. Speak with most executives who sit on top of large front-to-back office operational landscapes of say 800FTE + and they will probably be quick to point out that
Despite the introduction of self-service channels there appears to be more contact from customers than ever. We reveal the six caused of increased customer demands and some insight (including a great white paper) on how to fix it.
FMG expanding into the UK UK and Australian expansion on the agenda Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only expanding their business into Europe, but also making plans to