News & Press Releases

There’s a new outsourcer in town

There is a new call centre outsourcer entering the Australian call centre industry with one of the global power houses deciding to open up a 300 seat contact centre in Melbourne Australia. 

Offshore call centres

New law aimed to penalise companies offshoring call centres

After losing hundreds of thousands of call centre jobs to offshoring in the past decade, US congressman Gene Green has introduced the United States Call Center Worker and Consumer Protection Act that aims to improve local employment opportunities for American call centre workers. Specifically

News & Press Releases

New hotline to be funded by 2016 Federal budget

Whilst the $1B to fix the Centrelink call centres didn’t materialise, author David Wroe from the Sydney Morning Herald has reported that $4 million dollars has been allocated in the 2016 Federal budget to set up a new hotline to help

News & Press Releases

Do Not Call Register Penalty handed out

The Australian Communications and Media Authority (ACMA) continues a crackdown on companies breaching the Do Not Call Register Act, with a financial services company – Premium Financial Services – hit with a $34,000 infringement notice after telemarketing calls were made

In the Community

Safe steps call centre

We continue to highlight call centres that truly make a difference in our community. In this article we take a look at the Safe Steps call centre.