Sportsbet Customer Experience Journey
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How Sportsbet Customer Service is changing the game

With over 2M customers and turnover of $4B, Sportsbet recently provided some great insight the strategy behind the Sportsbet Customer Service transformation. Its a rare insight into how companies are using data and an multi-channel approach to customer acquisition and retention.

News & Press Releases

Outsourcer investigated by Fair Work Ombudsman

The Illawarra Mercury has reported that Illawarra Communications PTY LTD, also trading as IllComm and Datacall Communications who operate a 24/7 message answering service,  has faced the wrath of the Fair Work Ombudsman for underpaying call centre workers.  For those short on

News & Press Releases

Call Centre hotel is open for business

A call centre hotel is open for business in Sydney enabling companies to lease between 5 and 200 contact centre hotel seats on a daily basis. its the perfect solution for businesses looking for short or long term call centre seating arrangements.

The cost of bad customer service in Australia
Improve the CX

The cost of bad customer service in Australia

What is bad customer service costing your organisation? According to the latest research Australian businesses lose over 122 Billion dollars by not providing a great customer experience. Thankfully there is one simple solution to help improve your customer service that is free to implement and costs nothing to purchase.

News & Press Releases

Telstra axe another 326 call centre jobs

Telstra have confirmed plans that they are axing 326 call centre jobs from their Perth and Melbourne centres. A Telstra spokesperson confirmed that the Perth call centre is being completely closed with 94 call centre jobs disappearing and in Melbourne,