Avaya files for bankruptcy
News & Press Releases

Avaya files for bankruptcy

Avaya files for Bankruptcy – The contact centre technology provider has used the Chapter 11 clause in the USA in an attempt to restructure their business. The uncertainty could be a cause for concern with contact centre operators who are dependent on the call centre platform to deliver their call centre services.

the truth about employee engagement in call centres
Employee Engagement

The real truth about employee engagement

The truth about employee engagement in your workplace is that it takes more than just having a staff engagement policy for it to work. But what role is responsible? More often than not its the team leader but are they equipped to improve it?