the future of call centre outsourcers in Australia
Call centre outsourcing articles

The future of call centre outsourcers in Australia

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

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Where is Salmat?

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?