As human beings, we all have a story to tell. So what does having tattoos mean for someone looking for employment? In this raw and personal article we explore the impact of stereotyping that might just change your view.
Nice have announced that through a partnership with Passage.AI they have extended the functionality of the CXone platform with AI capability through a conversational interface for an artificial intelligence chatbot without writing a single line of code.
SIQ, a Melbourne based call centre outsourcer has announced the opening of their new call centre in Auckland New Zealand providing options for small businesses looking for call centre outsourcing solutions.
Optus signs partnership with NICE inContact to provide a cloud based, multi-channel solution for Optus Business customers as an easily deployed solution, with no on-premise infrastructure or upfront costs.
In an industry first, Jetstar’s virtual assistant, Jess, has extended her services to Facebook Messenger enabling customers to receive real time customer service using artificial intelligence technology.
They have one of the toughest roles in the call centre and a huge influence on the customer experience so we share some tips on how your team leaders can talk like leaders that will help improve staff engagement and link corporate objectives to the frontline team.
Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.