Are Tattoos at work ok
Call Centre Health & Wellbeing

Are Tattoos at work acceptable?

As human beings, we all have a story to tell. So what does having tattoos mean for someone looking for employment? In this raw and personal article we explore the impact of stereotyping that might just change your view.

Nice inContact extends AI capability on CXone
News & Press Releases

Nice inContact extends AI capability on CXone

Nice have announced that through a partnership with Passage.AI they have extended the functionality of the CXone platform with AI capability through a conversational interface for an artificial intelligence chatbot without writing a single line of code.

Teaching team leaders to sound like a leader in your call centre
CX Leadership

Teaching Team Leaders to sound like a leader

They have one of the toughest roles in the call centre and a huge influence on the customer experience so we share some tips on how your team leaders can talk like leaders that will help improve staff engagement and link corporate objectives to the frontline team.

Voice biometrics is booming
News & Press Releases

Voice Biometrics is booming

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.