CX Hustle Podcast S1E3 What are Net Promoter Scores
CX Hustle Podcast

What are Net Promoter Scores?

If you’ve heard the term NPS but not quite sure what it means then this episode will explain the basics behind the Net Promoter Score along with some of the common pitfalls businesses are making, especially in a contact centre environment. 

8X8 select confirmit to conduct VOC Surveys
News & Press Releases

8X8 Selects Confirmit for VOC Surveys

8X8, a provider of contact centre solutions has announced Confirmit as their selected provider to power its online and telephone Voice of the Customer surveys.