Carolina Scrobogna
About Carolina Scrobogna 1 Article

I love to explore the dynamics of exceptional customer experience and help companies improve, innovate, and humanise their CX with co-browsing.


At Surfly my mission is to build trust between companies and their clients.

Upcoming Industry Events

Knowledge Bites – PowerApps

Free
Scheduled
Event Organiser:
Panviva
Virtual/Online

Are you frustrated by a convoluted process in your business? Too many touchpoints, way too manual? If you are a problem solver with big ideas then join us to learn how to automate in under 30 minutes. No code or IT experience required!

This a practical session facilitated by Panviva & Microsoft to show you exactly how to get started on your automation journey.

Boost Energy, Connections and Engagement in Your Team

Free
Scheduled
Event Organiser:
CX Skills
Virtual/Online

Presented by Mike Symonds from Funergizers, this free 45-minute session is perfect for any Team Leader, Manager or Supervisor looking for a fun, easy way to boost energy, connections and engagement in their team.

5 considerations for internal SLA’s that impact customer service

$20
Scheduled
Event Organiser:
Auscontact
Virtual/Online

To be efficient, setting SLA’s with other departments or areas of the business is important. We'll discuss 5 considerations when setting SLA’s with other departments impacting customer service.

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