Carolina Scrobogna
About Carolina Scrobogna 1 Article

I love to explore the dynamics of exceptional customer experience and help companies improve, innovate, and humanise their CX with co-browsing.


At Surfly my mission is to build trust between companies and their clients.

Upcoming Industry Events

Customer Service Emails (Feb 2021)

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The February 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Customer Service Excellence (March 2021)

$497
Scheduled
Event Organiser:
CX Skills
Virtual/Online

Our flagship training course for frontline agents, learn global best-practice skills in our Customer Service Excellence (March 2021) online course (2 x 4- hour sessions) delivered by global expert Daniel Ord.

Quality Assurance for Contact Centres (March 2021)

$1797
Scheduled
Event Organiser:
CX Skills
Virtual/Online

Learn the skills to design and build a Quality Assurance Framework for Contact Centres in this March 2021 online course delivered by global expert Daniel Ord.

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