About Carolina Scrobogna 1 Article

I love to explore the dynamics of exceptional customer experience and help companies improve, innovate, and humanise their CX with co-browsing.


At Surfly my mission is to build trust between companies and their clients.

Upcoming Industry Events

15 Essential Habits of Successful Team Leaders

Free
Scheduled
Event Organiser:
CX Skills
Virtual/Online

Join Contact Centre expert Marc Carriere as he shares the 15 Essential Habits of Team Leaders in this free workshop - suitable for Team Leaders and Managers.

How to provide a Chatbot that Works

Free
Scheduled
Event Organiser:
Clevertar
Virtual/Online

When it comes to chatbots, a CX Manager’s biggest concern is customer disappointment. Yes, chatbots have the ability to offer customer service conversations at scale, and create efficiency and value with voice of customer engagement. Is it possible to provide one that really works – or even enhances the customer experience? Learn how in our free webinar.

3 approaches for better customer satisfaction using customer interaction data

$20
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this short (30 minute) webinar we'll present 3 main approaches to gaining higher data integrity and customer satisfaction.

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