Infected computer phone scam in Australia
In the Community

Infected Computer Scam in Australia

In 2018 alone over $4.4 million has been lost to the Infected computer scam in Australia. We confirm what it is and how you can avoid it.

Customer Journey Mapping podcast with Shane Goldberg
CX Hustle Podcast

Customer Journey Mapping

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

All the 2018 Auscontact Award winners
CX and Call centre awards

2018 Auscontact Award Winners

The Auscontact Association has announced the 2018 winners of its annual Auscontact Association Excellence Awards for contact centre excellence in Australia.

Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

iSelect bring call centre jobs back to Victoria
News & Press Releases

iSelect bring call centre jobs back to Australia

iSelect has announced it’s bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.