Contact Centre Management Mythbusters Podcast Pt1
CX Central Podcast

Contact Centre Mythbusting Part 1

Global experts Justin Tippett and Daniel Ord join forces to bust some contact centre management myths focussing on Customer Wait Times in part 1 of their podcast series.

CX Central Podcast with Marc Carriere
CX Central Podcast

Interview with Marc Carriere

Host Justin Tippett interviews Marc Carriere to share some tips on how to be a great contact centre Team Leader.

CX Central Podcast with Dr. Jason Price
CX Central Podcast

Interview with Dr. Jason Price

Host Justin Tippett interviews Dr. Jason Price to discuss why companies are still struggling with managing complaints along with some great tips on how to improve your customer service.

MaxContact Completes Outbound Call Centre Software
News & Press Releases

MaxContact Completes Outbound Call Centre Software

Surge Direct deploys MaxContact Call Centre Software Brisbane, 22 February 2021 – Surge Direct, one of Australia’s fastest-growing sales and marketing companies, has announced the deployment of the MaxContact cloud contact centre outbound dialler solution to amplify client fundraising programs