Customer Journey Mapping podcast with Shane Goldberg
CX Hustle Podcast

Customer Journey Mapping

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

CX Hustle Podcast S1E3 What are Net Promoter Scores
CX Hustle Podcast

What are Net Promoter Scores?

If you’ve heard the term NPS but not quite sure what it means then this episode will explain the basics behind the Net Promoter Score along with some of the common pitfalls businesses are making, especially in a contact centre environment. 

8X8 select confirmit to conduct VOC Surveys
News & Press Releases

8X8 Selects Confirmit for VOC Surveys

8X8, a provider of contact centre solutions has announced Confirmit as their selected provider to power its online and telephone Voice of the Customer surveys.

contactSPACE announce new logo
News & Press Releases

contactSPACE announce brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer
News & Press Releases

Announcing the Sytel AI Dialer

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

All the 2017 Australian Customer Service Award Winners
CX and Call centre awards

2017 Australian Customer Service Award winners

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

CX Hustle Podcast S1E1 Introduction
CX Hustle Podcast

The CX Hustle Podcast Introduction

Join Justin Tippett as the host of the CX Hustle podcast as he brings you the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres including interviews with key Call Centre industry leaders.

NICE cognitive robotic automation platform expands
News & Press Releases

NICE Cognitive Robotic Automation Platform Expands

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.

Probe Group to acquire Salmat contact centre business
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.