Melbourne call centre outsourcer Teleperformance to close
Call centre outsourcing articles

Melbourne Teleperformance to close

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

Infected computer phone scam in Australia
In the Community

Infected Computer Scam in Australia

In 2018 alone over $4.4 million has been lost to the Infected computer scam in Australia. We confirm what it is and how you can avoid it.

Customer Journey Mapping podcast with Shane Goldberg
CX Hustle Podcast

Customer Journey Mapping

In this Podcast we interview Shane Goldberg to unravel the myths about Customer Journey Mapping and how they can be used to transform your business. We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

All the 2018 Auscontact Award winners
CX and Call centre awards

2018 Auscontact Award Winners

The Auscontact Association has announced the 2018 winners of its annual Auscontact Association Excellence Awards for contact centre excellence in Australia.

Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.