Justin - Contributing Author on CX Central

LifeFlight Foundation Pulse BPO opens in Australia

New BPO LifeFlight Foundation promises to save money and lives

September 20, 2018 Last Updated: March 14, 2020
Justin

The LifeFlight Foundation have launched their Pulse BPO business to help raise funds to keep the iconic RACQ Lifeflight Rescue helicopters flying.

iSelect bring call centre jobs back to Australia

September 19, 2018 Last Updated: August 30, 2020
Justin

iSelect has announced it is bringing contact centre jobs back from South Africa with 90 jobs returning to Victoria thanks to some government funding.

CX Hustle Podcast S1E4 Part 1 Triple Zero contact centre

Triple Zero Contact Centre Part 1

September 15, 2018 Last Updated: March 16, 2020
Justin

ESTA is the contact centre that handles the Triple Zero emergency calls in Victoria and in this podcast, we get an amazing insight into their call centre operations and people management.

8X8 select confirmit to power VOC surveys

8X8 Selects Confirmit for VOC Surveys

August 5, 2018 Last Updated: March 11, 2020
Justin

8X8, a provider of contact centre solutions has announced Confirmit as their selected provider to power its online and telephone Voice of the Customer surveys.

News & Press Releases

contactSPACE brand refresh

June 29, 2018 Last Updated: March 11, 2020
Justin

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling

Announcing the Sytel AI Dialer

June 16, 2018 Last Updated: November 30, 2019
Justin

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

2017 Australian Customer Service Award winners

June 13, 2018 Last Updated: March 10, 2020
Justin

A list of all the Australian 2017 customer service award winners in 2017 with a focus on call & contact centre related awards. Discover the top companies and individuals in Australia being recognised for providing outstanding customer service.

Interview with Daniel Ord

June 4, 2018 Last Updated: March 16, 2020
Justin

This episode Justin is joined by Founder & Director of Omnitouch Daniel Ord as they discuss a range of topics impacting the call centre industry.

The CX Hustle Podcast Introduction

May 14, 2018 Last Updated: March 16, 2020
Justin

Join Justin Tippett as the host of the CX Hustle podcast as he brings you the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres including interviews with key Call Centre industry leaders.

Unity4 leveraging Behavioural Economics to improve call centre scripting

Unity4 leveraging Behavioural Economics for call centre scripting

May 4, 2018 Last Updated: December 29, 2019
Justin

Unity4, one of the world’s largest remote agent call centres has been optimising its call scripting using the latest learnings from behavioural science.

Articles by Justin