Articles by Justin Tippett

About Justin Tippett

Justin is one of the leading authorities on Contact Centres and Customer Experience in Australia and is the founder of CX Central and the recently launched Australian Customer Experience Professionals Association (ACXPA)

There's also a vicious rumour he's the person responsible for all the memes on the Call Centre Legends page now followed by over 20k people ;)

2017 Government Contact Centre Summit – Key Learnings

September 13, 2017 Last Updated: November 25, 2019
Justin Tippett

We’ve collated all the key learnings from the 2017 Government Contact Centre Summit into one handy article so you can quickly digest how Government is changing the CX to cater for the customers expectations of today.

Do customers really care about the call centre location?

Does using overseas call centres really matter?

August 22, 2017 Last Updated: March 11, 2021
Justin Tippett

Does a call centre location really matter for customers or for businesses? We look into the key success factors using offshore call centres.

How to STOP telemarketing calls to your home and mobile in Australia

How to stop telemarketing calls in Australia

August 3, 2017 Last Updated: October 1, 2020
Justin Tippett

Like most Australians, I get annoyed by telemarketing calls. But what can be done in Australia to stop telemarketing calls and what are the rules? We reveal the truth from inside the call centre industry.

3 Games to boost call centre performance 2019

3 Call centre games to boost performance

August 2, 2017 Last Updated: February 17, 2021
Justin Tippett

3 popular call centre games to boost performance and improve staff engagement that are cheap to implement and they will improve your results!

Does it really matter what you wear in a call centre?

July 11, 2017 Last Updated: February 1, 2021
Justin Tippett

Does it really matter what you wear in a call centre? Find out what happens when one employee decided it was time the rules were changed.

8 reasons why you need a table tennis table at work

June 27, 2017 Last Updated: January 4, 2020
Justin Tippett

Having a table tennis table in your workplace is a great way to boost staff engagement! Here’s 8 reasons to help convince the boss!

The fallout from the CallActive Liquidation continues

June 6, 2017 Last Updated: November 18, 2019
Justin Tippett

The fallout from the CallActive Liquidation continues as the NZ Liquidators seek ways to recover money owed to former call centre staff and other creditors.

Salmat parts way with CEO Craig Downer

June 1, 2017 Last Updated: November 10, 2019
Justin Tippett

Publicly listed company Salmat Limited (ASX:SLM) has announced with immediate effect the departure of their CEO Craig Downer.

The future of CX and six facts you must know

6 facts about the future of CX

June 1, 2017 Last Updated: October 7, 2022
Justin Tippett

After spending an evening with the world famous Don Peppers talking about the future of CX, there are 6 indisputable facts every CX manager should know.

Is working too hard really worth the price?

A dose of perspective about working too hard

May 21, 2017 Last Updated: March 11, 2020
Justin Tippett

This is a story I heard many years ago and it always stuck with me – I hope it provides you with a dose of perspective about working too hard and whether the price you pay is really worth it.