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February 25, 2021
HomeAuthorsAlex Mead

Articles by Alex Mead

Alex Mead
About Alex Mead
Customer Service Experience Director - Leading digital contact centre transformation, customer service innovation, customer experience strategy & improvement.
Website LinkedIn
4 Customer Experience Stages companies need to adapt for survival post COVID
How to Improve the CX

Customer Experience Stages that businesses need to adapt to for survival

August 12, 2020 Alex Mead

This pandemic has changed our customer experience expectations for good, even if Covid-19 does eventually disappear. Companies must quickly adapt to these 4 new CX rules or die.

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