Auscontact Association 2015 award winners

2015 Auscontact Award winners

Auscontact Association 2015 award winners

The Auscontact Association 2015 award winners have been announced.

Congratulations to all the call centres and amazing individuals who have been recognised as being the best in Australia for 2015.

The official press release from the Auscontact Association is below:

The 2015 Auscontact State award winners converged at the Sydney Hilton on Friday night ( 25th September) to compete for the title of national Auscontact Association 2015 award winners.

The event brought together contact centre industry professionals and organisations, acknowledged and recognised the important and integral work they achieve in offering excellence in customer service, retention, acquisition and relationship management as said by Fiona Keough, CEO, Auscontact Association.

“The first 16 months of Auscontact Association has surpassed expectations.

We are delighted by the support of our members, new members and many amazing sponsors and business partners.

There is a great sense of optimism and renewed vigour from within our industry, as well as from outside too.

Contact centre professionals and organisations are acknowledged and recognised for the important and integral work they achieve, serving at the coalface of customer experience – whether in retention, acquisition, sales or relationship management”” said Fiona Keough, CEO, Auscontact Association.

2015 Auscontact Association National Winners

Congratulations to the following winners:

People Champion: Zoe Butcher, QSuper
Operations Champion: Matthew Edwards, QSuper
Workforce Management Champion: Kerrin Kerslake, SSQ
Digital Champion: Emma Burmeister, Australia Post
Customer Experience Champion: Tracy Thompson, Dept. of Housing WA
Customer Contact Professional: Tarryn Robson, Allianz
Team Leader/Manager: Bobbie Reilly, Auto & General
Customer Contact Manager: Glen Faull, Allianz
Centre < 30 fte: Main Roads Western Australia
Centre 31-80 fte: CommInsure – Superannuation & Investments
Centre 81-150 fte: iiNet – Adelaide VCC
Centre > 150 fte: iiNet – Perth
Multi/Virtual Centre < 51% On-Shore: HSBC
Multi/Virtual Centre > 51% On-Shore: iiNet
BPO Centre: BMS Telecorp
Government Centre: Fair Work Ombudsman
Innovation: Australian Taxation Office

You can read more about the Auscontact Association Awards program here.

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