CX Central wins award for most trusted contact centre company in Australia
We are thrilled to announce that we were awarded the 2016 Industry Champion Awards – Australia by ContactCenterWorld.com, the website for the Global Association for Contact Center and Customer Engagement Best Practices.
The award highlights CX Central’s commitment to providing a free resource to contact centre professionals within Australia with industry news, thought leadership articles, hints and tips for best practice along with practical tools such as a CX Business Directory, Glossary, Industry Events Calendar and more.
“I’m thrilled that our commitment to improving and promoting our local contact centre industry has been recognised at a global level” said Justin Tippett, Managing Director of CX Central.
“It’s a challenging time for the contact centre industry in Australia with the competition of offshore destinations and the increasing trend of self-service so our audience has been incredibly responsive to the sharing of best practice content without any hidden (advertising and sales) agendas along with easy access to tools that provide practical support for contact centre professionals”.
“This has been a banner year for the industry!” said Raj Wadhwani, President of ContactCenterWorld.com
“It’s inspiring to see and hear from the brightest and best in the industry and we look forward to an even bigger 2017 awards year.”
More information about the award can be found here.
About Contact Centre World
ContactCenterWorld.com is the website for the Global Association for Contact Center and Customer Engagement Best Practices.
The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification.