CSIA 2018 Australian Service Excellence Award Winners

CSIA 2018 Australian Service Excellence Award winners

CSIA 2018 Australian Service Excellence Award Winners

The CSIA 2018 Australian Service Excellence Award winners have been announced at a gala event held at The Star in Sydney on 1 November 2018.

The Customer Service Institute of Australia (CSIA) awards are now in their 18th year and are regarded as Australia’s premier customer service awards event, with attendees coming together each year to recognise best practice and innovation in customer service, highlighting their importance in today’s business climate.

The award submission process involves a written application with the criteria based on the International Customer Service Standard (ICSS:2015-2020) across 27 specific measures as well as a site visit or telephone interview depending on the criteria.

You can learn more about CSIA and their awards program at their website.

2018 Australian Service Excellence Award Winners – Organisations

Customer Service Organisation of the Year – Government/Not for Profit

Winner: University of South Australia Business School

Service Champion: City of Melville