CSIA 2020 Australian Service Excellence Award Winners

CSIA 2020 Australian Service Excellence Award winners

All the winners from the CSIA 2020 Australian Service Excellence Awards

The CSIA 2020 Australian Service Excellence Award winners were announced online due to COVID restrictions but that didn’t stop the celebrations!

Now in their 20th year, The Customer Service Institute of Australia (CSIA) awards are regarded as Australia’s premier customer service awards event, with attendees coming together each year to recognise best practices and innovation in customer service, highlighting their importance in today’s business climate.

The award submission process involves a written application with the criteria based on the International Customer Service Standard (ICSS:2015-2020) across 27 specific measures as well as telephone/ZOOM interviews depending on the criteria.

You can learn more about CSIA and their awards program on its website.

2020 Australian Service Excellence Award Winners – Organisations

Customer Service Organisation of the Year – Government/Not for Profit 

Winner: Australian Red Cross Lifeblood

Service Champion: Lotterywest 

Customer Service Organisation of the Year – Small Business 

No winners announced 

Customer Service Organisation of the Year – Medium Business 

Winner: Centorrino Technologies

Service Champion: Property Exchange Australia (PEXA)

Customer Service Organisation of the Year – Large Business 

Winner: Aussie Broadband

Service Champion: HCF – The Hospitals Contribution Fund of Australia

Customer Service Organisation of the Year – Retail 

Winner: Pacific Fair Shopping Centre

Service Champion: Muffin Break Victorian Operations Team

Service Excellence – Small Contact Centre 

No winners announced

Service Excellence – Medium Contact Centre 

Winner: Centorrino Technologies

Service Champion: Australian Catholic Superannuation 

Service Excellence – Large Contact Centre 

Winner: HCF – The Hospitals Contribution Fund of Australia

Service Champion: WooliesX – Customer Hub

Customer Service Team of the Year – Small 

No winners announced

Customer Service Team of the Year – Medium 

Winner: News Xtend (News Corp Australia) Campaign Management

Service Champion: Finder – Customer Care Team

Customer Service Team of the Year – Large 

Winner:  Mate – Customer Happiness Team

Service Champion: Townsville City Council – IT Service Operations Team

Customer Service Project of the Year – Continuous Improvement 

Winner: City Of Casey – Development of the Customer Experience Strategy

Service Champion: Commonwealth Bank – Operational Excellence

 

 

 

Customer Service Project of the Year – Customer Impact 

Winner: Optus – Care Standards

Service Champion: Visionstream Australia – Mount Terrible Upgrade Project

Customer Service Project of the Year – Customer Integration 

No winners announced

Customer Service Project of the Year – Service Transformation 

Winner: INX Software – INX Customer Service Project

Service Champion: Suncorp Personal Injury – Excite

Customer Service Project of the Year – Service Innovation 

Winner:  Optus – Fixed Residential Transformation & Innovation 

Service Champion: Intuit Quickbooks – The Expert Ecosystem

Best of the Best! 

Congratulations to:  Centorrino Technologies


2020 Australian Service Excellence Award Winners – Individuals

Customer Service Advocate of the Year 

Winner: Bailey Johnson  – Commonwealth Bank

Service Hero:  Andrew Orr – Intuit Quickbooks

Customer Service Professional of the Year 

Winner: Gus Younes – Australian Catholic Superannuation 

Service Hero: Bonny Wong – Intuit Quickbooks

 

 

 

Customer Service Leader of the Year 

Winner:  Janet Born – Department of Transport and Main Roads (QLD)

Service Hero: Chetana Bais – Commonwealth Bank

Customer Service Manager of Year 

Winner: Ryan De Rosayro – PEXA

Service Hero: Shaun Harper – Centorinno Technologies

Customer Service Executive of the Year 

Winner: Lia Dowie – PEXA

Service Hero:  Adam Centorrino – Centorinno Technologies

Recommended Links:

Share this content:

Be the first to comment

Leave a Reply