Found 341 listings

CX Consult


The small contact centre specialists!

With decades of experience managing contact centre operations, we specialise in helping smaller centres (from 5 to 80 seats) with their contact centre channel. From our Health Check service, or specific help with improving efficiency or quality (or both!) through to help with setting targets, KPI’s and more our help is just a phone call away. Click on our link or visit our website to learn more.

Address:
Melbourne, Victoria, Australia
Phone: 1300 292 368

Concentrix


Competitive differentiation. Customer loyalty. Growth in wallet share.

These are highly sort after outcomes earned by companies investing in exceptional customer experience. Click the link above to learn more about how Concentrix can partner with your business.

Address:
Sydney, New South Wales, Australia
146 Arthur Street, North Sydney, 2060, New South Wales, Australia
Categories :   
Phone: 1300 288 808

Premier Technologies


Premier Contact Point helps you deliver the ultimate customer experience with our class leading multi channel, cloud customer contact solution.
For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud based customer contact and secure payments technologies in Australia and overseas.

Click the link to learn more about the Premier Technologies difference.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street
Categories :   
Phone: 1300 85 84 83

Auscontact Association


The Auscontact Association is the united voice for the contact centre industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.

As a not-for-profit organisation, Auscontact’s key role is to provide its members with a professional infrastructure for industry information, education and training, networking, and skills sharing; to represent the industry’s interests and views on key public policy issues; and to promote, support and champion growth, innovation and success at every level in our industry individually, organisationally and regionally.

Address:
Sydney, New South Wales, Australia
Suite 301, 55 Chandos Street St Leonards NSW 2065
Categories :   
Phone: +612 9906 6163

Nuance Communications Australia


Highly accurate transcriptions. Limitless possibilities.
Do you know how much value is locked up in your call centre audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call centre provides rich customer insights to help improve service and promote script adherence and compliance. Click on the link to discover more.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Don Elgin – Motivational Speaker


Don is a former paralympian who has inspired thousands of audiences across the globe with his down to earth approach and larrikin attitude. But what a lot of people don’t know is that part of Don’s journey was working in a contact centre when trying to make ends meet.

Don’s one hour keynote speech can be customised to suit your particular requirements – from inspiring and educating the leadership team, firing up the sales team, making the customer service teams feel appreciated or just giving the entire team a much needed boost.

Address:
Melbourne, Victoria, Australia
Categories :   
Phone: +61 418 396 691

Nuance Communications Australia


Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care.
All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

CX Skills


CX Skills provide CX and contact centre training courses in Australia, all delivered by industry professionals.

We have public courses available for frontline agents through to senior executives equipping course participants with the skills required for a successful CX/Contact Centre career.

Address:
Australia
Phone: +61 3 9008 7287

Leading Teams


Leading Teams develops high performing teams and leaders. We are a team of expertly trained facilitators that deliver our Performance Improvement Program to organisations Australia-wide. Collectively, we have 150 years of experience in the leadership development space.
Leading Teams is passionate about implementing a sustainable program with organisations from a range of industries including corporate, elite sport, government and education. We believe that we can help ‘Any Given Team‘ to become high performing.

Address:
Melbourne, Victoria, Australia
179 Park Street, South Melbourne VIC 3205, Australia
Phone: 03 9654 3744
Website:

Concentrix Services Pty. Limited


Concentrix Consulting leverages its deep contact centre expertise to help organisations attain results by addressing their customer engagement concerns and priorities.

We focus our expertise on three key business priorities: Customer Experience, Channel Optimisation and Operational Excellence. Our practitioners have an average of over 25 years of experience. This expertise allows us to assess, design, and implement innovative, practical solutions producing significant results.

Address:
Sydney, New South Wales, Australia
146 Arthur Street, North Sydney, New South Wales, Australia
Phone: 1300 288 808

Nuance Communications Australia


Nuance Enterprise is reinventing the relationship between enterprises and consumers through customer engagement solutions powered by artificial intelligence. Nuance is the industry leader in bringing the best of both self- and assisted service to the market, blending automation and human assistance with effortless and contextual escalation to a live chat agent as and when required. This enables brands to engage with consumers in the omni-channel world, delivering seamless customer experience and delivering higher revenue and lower costs.

These solutions are differentiated by voice and text enabled virtual assistants, live chat and other AI-powered technologies, enabling cross-channel customer service in phone,

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Nathan Burke Consulting


People are still the heart and soul of every business. Surprisingly many organisations spend little time or energy ‘making their people better’.

We provide practical programs and solutions designed to enhance your people, which will in turn enhance your product, which in turn will satisfy your customers. Whether this involves ensuring you understand how to work as a team, designing the culture you need to succeed or building resilience in high pressure environments, the question is can you afford not to ‘make your people better?

Address:
Melbourne, Victoria, Australia
Phone: 0408151134

LimeBridge


LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels.

Our diagnostic service will expose hidden opportunities for improvement within your organisation. It will also reveal what you need to do and provides fact-based objectives for improving customer sales and retention measures.

Address:
Sydney, New South Wales, Australia
19-29 Martin Place, Sydney, 2000
Phone: +61 2 9238 6265

Peakbound


Please note Peakbound permanently closed operations on 28 September 2018. Click on the link to learn more.

Address:
Sydney, New South Wales, Australia
L1, 219-241 Cleveland St Strawberry Hills NSW 2012
Categories :   

Robinson Executive


Robinson Executive is a specialist Recruitment business for the CX, call centre and contact centre industry.

Providing a range of services and specialist resources in the areas of Customer Contact, Project Change & Transformation and Finance & Financial Services across Australia & New Zealand.

Our track record of delivering key appointments across a broad range of job disciplines, industries and geographies demonstrates the depth and breadth of our industry knowledge and networks which are critical in ensuring that we deliver on our promises to always provide the best possible service within the defined timeframes of our clients and

Address:
Melbourne, Victoria, Australia
Level 15, 470 Collins Street Melbourne Vic 3000
Phone: +61 450 024 827

Sennheiser Australia


Sennheiser manufactures premium corded, wireless DECT and Bluetooth call centre headsets

We believe our headsets will make you and your team sound better to your customers, and offer you greater comfort and greater productivity in your workplace. All our products are protected by Activegard, our proprietary acoustic shock protection technology, and all products have a minimum 2 year warranty. Our products are compatible with all major phone systems and softphone vendors like Microsoft, Cisco, Broadsoft, Avaya, IBM and many more.

Click on our link to learn about our free trial offer for call centres.

Address:
Sydney, New South Wales, Australia
Unit 3, 31 Gibbes Street Chatswood, NSW 2067
Categories :   
Phone: +61 2 9910 6700

Contact Center World


ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices.

Today we have over 170,00 corporate ‘individual’ members who have joined the association’s website ContactCenterWorld.com

We provide a range of services to support contact centres across the globe including world class research, benchmarking, awards programs, network gin opportunities, news, articles and best practice ideas.

Address:
Other
Suite 305, 1020 Dawson Road, Thunder Bay Ontario Canada P7B 1K6
Categories :   
Phone: +1 (807) 624 2080

Concentrix Services


Being Kiwi, did you know you have almost certainly phoned Concentrix without knowing it? As a multi-award winning firm Concentrix has significant experience in partnering with top tier companies in order to provide 1st class business solutions: we continually use our global experience and expertise; allowing us to provide the best Digital channels to our clients. Call us to find out more.

Address:
Auckland, New Zealand
Concentrix Delivery Centre, 139 Carrington Road, Mt Albert, Auckland, New Zealand
Categories :   
Phone: 0800 829 365

McGirvan Media


For over 25 years McGirvan media has been the on-hold voice of business Australia-wide.
With fast turn-arounds, great voice talent and multi-lingual/foreign language services you’ll quickly appreciate why companies such as Qantas, Bupa, Coca Cola, BMW, McDonalds, Suncorp, AMP and more have all been long term customers. Click on the link to learn more about our FREE TRIAL offer.

Address:
Brisbane, Queensland, Australia
Categories :   
Phone: 1800 777 428

Nuance Communications Australia


Voice biometrics: Simpler, stronger customer authentication

Voice authentication overcomes knowledge-based security issues by analysing your customer’s voice for hundreds of unique characteristics, then matching to a voiceprint file.

Discover how our Voice Biometric solutions can improve your customer satisfaction, enhance trust and security, make your agent’s life easier and reduce costs.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Panviva


Panviva enables you to store information that your customer experience depends upon in a single safe repository. It offers real-time navigation that can effortlessly guide your team members through complex policies, procedures and systems, helping to dramatically improve efficiency and accuracy, while simultaneously cutting operating costs and training times.

With Panviva, Agents can quickly and accurately navigate and coordinate multiple applications, disconnected information sources and critical regulatory procedures. We have created a test platform, so you can experience first-hand how Panviva can drive similar benefits for your contact centre.

Address:
Melbourne, Victoria, Australia
Level 2, 683 Burke Road, Camberwell, Victoria
Phone: 03 9225 1800

Mentor CX


Mentor CX Corporation is an Australian company based in Sydney and specialises in Business Process Outsourcing.
We help businesses seeking quality Call Centre and Back Office services by fulfilling their needs through outsourcing to our sister company Mentor CX – EGYPT and our Partners in Egypt.

At very competitive prices to other offshore regions, Egypt enjoys a unique blend of qualities – including skilled talent pool, culture compatibility with western business – making it one of the most attractive destinations for IT and business process services globally.
CONTACT US today to find how can we help your Business.

Address:
Sydney, New South Wales, Australia
Alfred Street North, North Sydney NSW, Australia
Categories :   
Phone: 1300 100 929

Livepro


Since 2001, livepro has partnered with leading and award-winning organisations to enhance customer service, reduce operating costs, foster employee engagement and improve compliance.

Today, our team has helped organisations across difference sectors and of all sizes, to provide their customers with the perfect answer whatever, whenever, wherever. You don’’t need to be an IT specialist to implement and manage livepro. It’s been built by customer service experts for customer service teams.

Contact livepro today to schedule a live demo and to see for yourself how our knowledge management solutions revolutionise service delivery and improve customer satisfaction.

Address:
Sydney, New South Wales, Australia
Level 6, 12 Mount Street, North Sydney
Phone: 1300 548 356

Nuance Communications Australia


Add the power of a natural, intuitive self-service conversational IVR that customers will actually use and prefer.

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words.

Click on our link to discover more about how companies that offer a conversational IVR will reduce costs, provide better customer experiences and maximise return on investment.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Cyara


Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.

Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Address:
Melbourne, Victoria, Australia
Level 1, 554 Burwood Road, Hawthorn, Victoria
Categories :   
Phone: +61 3 9093 0815

Limebridge


Do you really need WFM software?
LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. Offering a diagnostic service that analyses your self-service and customer navigation structures and identifies, and assess all dimensions of your operating model to improve efficiencies and improve the customer experience. Click on our name to learn more.

Address:
Sydney, New South Wales, Australia
Level 57 MLC Centre, 19-29 Martin Place, Sydney NSW 2000
Categories :   
Phone: +61 2 9238 6265

Cyara


Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.

Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Address:
Melbourne, Victoria, Australia
Level 1, 554 Burwood Road, Hawthorn, Victoria
Phone: +61 3 9093 0815

Beyond Ergo


The 21st Century workforce is unique. Staff are no longer bound to one desk – technology has created a dynamic workplace where staff are free to work from anywhere and constantly use multiple screens. Yet the ergonomics training we use is decades old.

Designed through PhD research, Beyond Ergo delivers Next-Gen training. Translating and personalising the latest ergonomics and healthy work behaviour recommendations into work skills to reduce pain and chance of injury

Address:
Brisbane, Queensland, Australia
Phone: +61 (0)408 751 379

LimeBridge


We look at the irritating or unnecessary steps and quantify the impact of these on cost and customer effort. We then redesign the journey with best practice procedures that reduce customer effort and the best organisation structure to get the work to the right people.

Address:
Sydney, New South Wales, Australia
19-29 Martin Place, Sydney, 2000
Categories :   
Phone: +61 2 9238 6265

Cyara


Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.

Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Address:
Melbourne, Victoria, Australia
Level 1, 554 Burwood Road, Hawthorn, Victoria
Phone: +61 3 9093 0815

Omnitouch International


With mastery in Contact Centres, Customer Service & Customer Experience, we provide training, speaking & Mystery Shopper to help & inspire organizations to create great Customer experiences. Founded in Singapore in 2001, we’ve engaged with more than 50,000 Participants across 40 countries – with wow testimonials.

Address:
Singapore, Asia
530A Geylang Road
Phone: 98382353

Bright Pattern


Bright Pattern’s cloud software helps businesses simplify communications with their customers over multiple channels, voice, social, email and video all with enterprise-grade architecture and 99.99% uptime.

Categories :   
Phone: 1800 95 4441

Natterbox


Natterbox is a global, cloud-based telecommunications company with offices in Sydney, London and Chicago. The world’s 1st global business phone system, 100% embedded and managed within Salesforce. Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in

Address:
Sydney, New South Wales, Australia
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia
Phone: 02 8244 3000

Chameleon Customer Contact


Chameleon Customer Contact is an Australian-owned, customer contact and outsourcing specialist providing direct sales, merchandising and marketing for a wide range of industries from Not-for Profits through to Government.

Address:
Melbourne, Victoria, Australia
146 Langford Street, North Melbourne VIC, Australia
Categories :   
Phone: 1300 136 246

The Smart Group


The Smart Group offers an outsourced Contact Centre (Australia & South Africa) and National Field Marketing sales and service solution.
For over 18 years, with a team of 300+ we have been acquiring and servicing customers on behalf of a number of Australia’s most well known brands.

Address:
Melbourne, Victoria, Australia
Level 6, 324 St.KIlda Road, Southbank VICTORIA
Categories :   
Phone: 1300 654 261

Five Degrees


Would you like to free up your team leaders and support personnel to focus on coaching and improvement activity instead of monitoring and assessment?

Focus on your core business of serving customers and allow Five Degrees to provide an independent and objective assessment of the quality of your customer conversations.

Address:
Melbourne, Victoria, Australia
Categories :   
Phone: +61 407 002 113

TactiCall


With over 60 years of combined experience in the industry, TactiCall is the call centre and administration support recruitment agency in Brisbane you can trust. Offering reliable solutions for candidates and employers, we assist those interested in a range of areas including call centre, customer service, sales and business

Address:
Brisbane, Queensland, Australia
Level 10, Pipe Networks House, 127 Creek St Brisbane CBD QLD 4000
Phone: +61 7 3831 6333

Suzanne Waldron


Suzanne's research through her own Masters Degree in Coaching enabled her to find a model of excellence that shows how leaders really can lead beyond themselves. Author of a Flourishing Mind, Keynote speaker and Leadership & Behavioural Change Specialist, Suzanne offers a range of solutions to help you succeed.
Address:
Perth, Western Australia, Australia
Phone: +61 421 464 400

2B Connected


Specialists in outbound sales, lead generation and appointment setting campaigns. We can also assist with all your customer service requirments. 2B Connected offers a premium service without the premium price. Extensive experience in calling a range of industries across Australia, New Zealand, the UK and North America.

Address:
Christchurch, New Zealand
Level 1, 17 Barry Hogan Place, Riccarton, Christchurch, New Zealand
Categories :   
Phone: 0800 113 988

ipSCAPE


Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.

Address:
New South Wales, Australia
Categories :   
Phone: 1300 477 227
Website:
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