Found 346 listings

Don Elgin – Motivational Speaker


Don is a former paralympian who has inspired thousands of audiences across the globe with his down to earth approach and larrikin attitude. But what a lot of people don’t know is that part of Don’s journey was working in a contact centre when trying to make ends meet.

Don’s one hour keynote speech can be customised to suit your particular requirements – from inspiring and educating the leadership team, firing up the sales team, making the customer service teams feel appreciated or just giving the entire team a much needed boost.

Address:
Melbourne, Victoria, Australia
Categories :   
Phone: +61 418 396 691

TeleTech


TeleTech provides a complete Customer Experience Solution!

Customers want brands to value them, respect them, and treat them like the individuals they are. But, as mobility and digitization continue to change the ways that customers connect with companies, impressing them has never been so hard. That’s where we come in. We help leading brands connect all the pieces together to create incredible experiences, deepen customer engagement, and drive hyper growth.

We help you orchestrate every interaction, across all channels, to create an experience that keeps customers satisfied and coming back for more.

Address:
Sydney, New South Wales, Australia
Level 7, 35 Clarence St, Sydney, New South Wales 2000
Categories :   
Phone: +612 8296 1000

NICE Ltd


Leading analysts have unanimously recognised NICE and inContact as leaders in customer experience.
CXone has been developed by NICE and InContact to help CX professionals connect customers and employees leveraging new and emerging technologies – advanced analytics-based applications, omni-channel routing, workforce optimisation, AI and automation.

With CXone transition applications to the cloud at your own pace – on-premises and cloud capabilities will always be integrated. This scalable and elastic single cloud platform means you only pay for what you use, with flexibility to scale up and down as needed.

Address:
Sydney, New South Wales, Australia
Level 5, 2 Elizabeth Plaza North Sydney, NSW 2060
Categories :   
Phone: +61 2 9927 1100

Livepro


Since 2001, livepro has partnered with leading and award-winning organisations to enhance customer service, reduce operating costs, foster employee engagement and improve compliance.

Today, our team has helped organisations across difference sectors and of all sizes, to provide their customers with the perfect answer whatever, whenever, wherever. You don’’t need to be an IT specialist to implement and manage livepro. It’s been built by customer service experts for customer service teams.

Contact livepro today to schedule a live demo and to see for yourself how our knowledge management solutions revolutionise service delivery and improve customer satisfaction.

Address:
Sydney, New South Wales, Australia
Level 6, 12 Mount Street, North Sydney
Phone: 1300 548 356

McGirvan Media


For over 25 years McGirvan media has been the on-hold voice of business Australia-wide.
With fast turn-arounds, great voice talent and multi-lingual/foreign language services you’ll quickly appreciate why companies such as Qantas, Bupa, Coca Cola, BMW, McDonalds, Suncorp, AMP and more have all been long term customers. Click on the link to learn more about our FREE TRIAL offer.

Address:
Brisbane, Queensland, Australia
Categories :   
Phone: 1800 777 428

CPM Australia


We’re an Australian-based customer contact centre – and proud of it.

Every day our experienced staff have conversations with thousands of Australians, helping to activate your brand through a range of in-bound and outbound sales and service solutions.

The quality and training of our people, coupled with best in class technology and quality control programs, ensure that customer interactions are of the highest standard. Which is what our clients expect.

Whether it’s about communicating with customers, selling products, solving problems or generating new leads, we offer a full range of contact centre services.

Address:
Melbourne, Victoria, Australia
2 Capital City Blvd, Wantirna South, Victoria, 3152
Categories :   
Phone: +61 3 9211 2300

Panviva


Panviva enables you to store information that your customer experience depends upon in a single safe repository. It offers real-time navigation that can effortlessly guide your team members through complex policies, procedures and systems, helping to dramatically improve efficiency and accuracy, while simultaneously cutting operating costs and training times.

With Panviva, Agents can quickly and accurately navigate and coordinate multiple applications, disconnected information sources and critical regulatory procedures. We have created a test platform, so you can experience first-hand how Panviva can drive similar benefits for your contact centre.

Address:
Melbourne, Victoria, Australia
Level 2, 683 Burke Road, Camberwell, Victoria
Phone: 03 9225 1800

Genesys


Genesys is an industry leader in contact centre solutions with over 10,000 companies in 100+ countries trusting our #1 customer experience solution to drive great business outcomes and create lasting relationships.

Genesys offers the best cloud-based call centre solutions to meet the widest variety of customer needs. With Genesys cloud based solutions everything you need is on a single, all-in-one cloud platform so you can offer unparalleled reliability and a consistent experience no matter how your customer contacts you.

Address:
Sydney, New South Wales, Australia
Level 20, 141 Walker Street, Sydney 2000
Categories :   
Phone: 1300 043 637

Global Speech Networks


For over a decade, GSN has been pioneering Cloud Contact Centre solutions throughout Australia and New Zealand.

From advanced Omni-channel interaction management including social media through to Workforce Optimisation systems such as Speech Analytics and Enterprise Feedback Management, we have the cloud platforms and expertise to transform your contact centre.

Our Centricity Voice of the Customer platform is the only product on the market that can deliver actionable insights and true collaboration, whatever the customer channel, scale or budget.

Address:
Melbourne, Victoria, Australia
636 St Kilda Rd, Melbourne VIC 3182
Categories :   
Phone: +613 9015 2555

Nuance Communications Australia


Nuance Enterprise is reinventing the relationship between enterprises and consumers through customer engagement solutions powered by artificial intelligence. Nuance is the industry leader in bringing the best of both self- and assisted service to the market, blending automation and human assistance with effortless and contextual escalation to a live chat agent as and when required. This enables brands to engage with consumers in the omni-channel world, delivering seamless customer experience and delivering higher revenue and lower costs.

These solutions are differentiated by voice and text enabled virtual assistants, live chat and other AI-powered technologies, enabling cross-channel customer service in phone,

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

LimeBridge


LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels.

Our diagnostic service will expose hidden opportunities for improvement within your organisation. It will also reveal what you need to do and provides fact-based objectives for improving customer sales and retention measures.

Address:
Sydney, New South Wales, Australia
19-29 Martin Place, Sydney, 2000
Phone: +61 2 9238 6265

Auscontact Association


The Auscontact Association is the united voice for the contact centre industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.

As a not-for-profit organisation, Auscontact’s key role is to provide its members with a professional infrastructure for industry information, education and training, networking, and skills sharing; to represent the industry’s interests and views on key public policy issues; and to promote, support and champion growth, innovation and success at every level in our industry individually, organisationally and regionally.

Address:
Sydney, New South Wales, Australia
Suite 301, 55 Chandos Street St Leonards NSW 2065
Categories :   
Phone: +612 9906 6163

Nuance Communications Australia


Highly accurate transcriptions. Limitless possibilities.
Do you know how much value is locked up in your call centre audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call centre provides rich customer insights to help improve service and promote script adherence and compliance. Click on the link to discover more.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Concentrix Services


Being Kiwi, did you know you have almost certainly phoned Concentrix without knowing it? As a multi-award winning firm Concentrix has significant experience in partnering with top tier companies in order to provide 1st class business solutions: we continually use our global experience and expertise; allowing us to provide the best Digital channels to our clients. Call us to find out more.

Address:
Auckland, New Zealand
Concentrix Delivery Centre, 139 Carrington Road, Mt Albert, Auckland, New Zealand
Categories :   
Phone: 0800 829 365

Leading Teams


Leading Teams develops high performing teams and leaders. We are a team of expertly trained facilitators that deliver our Performance Improvement Program to organisations Australia-wide. Collectively, we have 150 years of experience in the leadership development space.
Leading Teams is passionate about implementing a sustainable program with organisations from a range of industries including corporate, elite sport, government and education. We believe that we can help ‘Any Given Team‘ to become high performing.

Address:
Melbourne, Victoria, Australia
179 Park Street, South Melbourne VIC 3205, Australia
Phone: 03 9654 3744
Website:

Nuance Communications Australia


Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care.
All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

CX Consult


CX Consult is a specialist consulting company focussing exclusively on call centres. We help call centres of all sizes with a range of services with our experience ranging from small centres through to some of Australia’s largest call centres. Click on the link to learn more.

Address:
Melbourne, Victoria, Australia
Chadstone Shopping Centre, Dandenong Road, Malvern East VIC, Australia
Phone: 1300 292 368

Robinson Executive


Robinson Executive is a specialist Recruitment business for the CX, call centre and contact centre industry.

Providing a range of services and specialist resources in the areas of Customer Contact, Project Change & Transformation and Finance & Financial Services across Australia & New Zealand.

Our track record of delivering key appointments across a broad range of job disciplines, industries and geographies demonstrates the depth and breadth of our industry knowledge and networks which are critical in ensuring that we deliver on our promises to always provide the best possible service within the defined timeframes of our clients and

Address:
Melbourne, Victoria, Australia
Level 15, 470 Collins Street Melbourne Vic 3000
Phone: +61 450 024 827

ItsMyCall


ItsMyCall is a dedicated jobs website for CX & call centre jobs in Australia launching in August 2018.
Easy to use website, innovative search filters, endorsed by the Auscontact Association, over 60 call centre job types and prices starting from just $89.

Address:
Australia
Phone: 1300 ITSMYCALL

Peakbound


Australia’s #1 Financial Services Specialist Outsourcer!
Peakbound was created to meet a growing market need for sophisticated contact centre capabilities. We thrive within an environment of complexity in product, regulations and customer relationships.

Today, we have grown into the market leader and we are privileged to enjoy, deep strategic relationships with the leading players in our market, including the leading banks and insurers, as well as a range of medium and niche-players. This provides us with a unique ‘window to the industry’ – and this is critical in assisting us to provide value for those clients.

Address:
Sydney, New South Wales, Australia
L1, 219-241 Cleveland St Strawberry Hills NSW 2012
Categories :   
Phone: +61 2 9191 1667

Nuance Communications Australia


Add the power of a natural, intuitive self-service conversational IVR that customers will actually use and prefer.

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words.

Click on our link to discover more about how companies that offer a conversational IVR will reduce costs, provide better customer experiences and maximise return on investment.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

TCN


The TCN Cloud Contact Centre empowers organisations to leverage the cloud.

TCNs innovative cloud solution enables businesses around the globe, regardless of size, application, or location, to access world-class technology via a simple and modern cloud-based interface.

All TCN users immediately have access to multichannel communications, BI & AI analytics, secured and PCI compliant ready platform, and importantly, a modern cloud pay-as-go billing model and much more.

With TCN there is no capital purchase, no setup fees, no minimum requirements, no hardware, software or staffing overhaul and no monthly or annual service or maintenance charges.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: 1800 352 478

Contact Center World


ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices.

Today we have over 170,00 corporate ‘individual’ members who have joined the association’s website ContactCenterWorld.com

We provide a range of services to support contact centres across the globe including world class research, benchmarking, awards programs, network gin opportunities, news, articles and best practice ideas.

Address:
Other
Suite 305, 1020 Dawson Road, Thunder Bay Ontario Canada P7B 1K6
Categories :   
Phone: +1 (807) 624 2080

Concentrix Services Pty. Limited


Concentrix Consulting leverages its deep contact centre expertise to help organisations attain results by addressing their customer engagement concerns and priorities.

We focus our expertise on three key business priorities: Customer Experience, Channel Optimisation and Operational Excellence. Our practitioners have an average of over 25 years of experience. This expertise allows us to assess, design, and implement innovative, practical solutions producing significant results.

Address:
Sydney, New South Wales, Australia
146 Arthur Street, North Sydney, New South Wales, Australia
Phone: 1300 288 808

Nathan Burke Consulting


People are still the heart and soul of every business. Surprisingly many organisations spend little time or energy ‘making their people better’.

We provide practical programs and solutions designed to enhance your people, which will in turn enhance your product, which in turn will satisfy your customers. Whether this involves ensuring you understand how to work as a team, designing the culture you need to succeed or building resilience in high pressure environments, the question is can you afford not to ‘make your people better?

Address:
Melbourne, Victoria, Australia
Phone: 0408151134

ItsMyCall


ItsMyCall is a dedicated jobs website for CX & call centre jobs in Australia launching August 2018.

Tapping into our 28k plus audience of CX Professionals and partnering with the Auscontact Association, ItsMyCall is an easy to use website with innovative search filters, over 60 call centre job types and prices starting from just $89 making it easier and cheaper to find quality call centre and cx staff.

Address:
Australia
Melbourne VIC, Australia
Phone: 1300 ITSMYCALL

Concentrix


Competitive differentiation. Customer loyalty. Growth in wallet share.

These are highly sort after outcomes earned by companies investing in exceptional customer experience. Click the link above to learn more about how Concentrix can partner with your business.

Address:
Sydney, New South Wales, Australia
146 Arthur Street, North Sydney, 2060, New South Wales, Australia
Categories :   
Phone: 1300 288 808

Nuance Communications Australia


Voice biometrics: Simpler, stronger customer authentication

Voice authentication overcomes knowledge-based security issues by analysing your customer’s voice for hundreds of unique characteristics, then matching to a voiceprint file.

Discover how our Voice Biometric solutions can improve your customer satisfaction, enhance trust and security, make your agent’s life easier and reduce costs.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Sennheiser Australia


Sennheiser manufactures premium corded, wireless DECT and Bluetooth call centre headsets

We believe our headsets will make you and your team sound better to your customers, and offer you greater comfort and greater productivity in your workplace. All our products are protected by Activegard, our proprietary acoustic shock protection technology, and all products have a minimum 2 year warranty. Our products are compatible with all major phone systems and softphone vendors like Microsoft, Cisco, Broadsoft, Avaya, IBM and many more.

Click on our link to learn about our free trial offer for call centres.

Address:
Sydney, New South Wales, Australia
Unit 3, 31 Gibbes Street Chatswood, NSW 2067
Categories :   
Phone: +61 2 9910 6700

Premier Technologies


Premier Contact Point helps you deliver the ultimate customer experience with our class leading multi channel, cloud customer contact solution.
For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud based customer contact and secure payments technologies in Australia and overseas.

Click the link to learn more about the Premier Technologies difference.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street, Melbourne VIC 3000
Categories :   
Phone: 1300 85 84 83

TCN


Cloud Based Dialler – no expensive hardware required!

With TCN outbound calling, your campaigns become easier and more cost-effective than ever. And why should you have to maintain expensive hardware dialers that quickly become outdated? TCN’s cloud-based predictive dialer does it all, simple to use, infinitely configurable, and accessible from any location.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: +61 1800 352 478

LimeBridge


We look at the irritating or unnecessary steps and quantify the impact of these on cost and customer effort. We then redesign the journey with best practice procedures that reduce customer effort and the best organisation structure to get the work to the right people.

Address:
Sydney, New South Wales, Australia
19-29 Martin Place, Sydney, 2000
Categories :   
Phone: +61 2 9238 6265

Genesys


The Genesys Contact Centre Technology Platform is the worlds leading multi-channel customer experience and contact centre solution. With Genesys solutions, everything you need is on a single, all-in-one platform so you can offer unparalleled reliability and a consistent experience no matter how your customer contacts you.

Discover why thousands of call centres across the globe rely on Genesys to deliver their customer experiences.

Address:
Sydney, New South Wales, Australia
141 Walker St North Sydney NSW 2060
Phone: 1300 043 637

TCN


TCN’s Cloud IVR is feature rich with a simple web-based platform, configuration and intelligent/personalised information routing based on any data any elements available. Click on TCN to learn more.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: +61 1800 352 478

SIQ


SIQ is a unique outsourced direct marketing business established in 2013.
Our quality-first sales approach differentiates SIQ from our competitors and has delivered an outstanding track record in terms of compliance and quality sales.
We specialise in both field and outbound telesales, with a unique field lead-to-contact centre conversion option.
We cater to businesses looking for small inbound or outbound solutions (4-20 seats) along with end to end field to call centre solutions.

Address:
Melbourne, Victoria, Australia
27 Dudley St, West Melbourne VIC 3003
Categories :   
Phone: +61 3 9078 5405

Contact Centre Action


Established in 2003, Contact Centre Action is a vendor-independent consultancy specialising in all aspects of contact centres.

With hands-on contact centre management experience, as well as extensive experience in all contact centre technologies, we are ideally placed to optimise the performance of your contact centre, reduce costs and improve the consistency and level of services experienced by your customers.

Operating Australia-wide, we have had the opportunity to work with small and large contact centres in every

Address:
Melbourne, Victoria, Australia
Level 13, 200 Queen Street, Melbourne, Victoria, Australia
Phone: 1300 789 456

Limebridge


Do you really need WFM software?
LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. Offering a diagnostic service that analyses your self-service and customer navigation structures and identifies, and assess all dimensions of your operating model to improve efficiencies and improve the customer experience. Click on our name to learn more.

Address:
Sydney, New South Wales, Australia
Level 57 MLC Centre, 19-29 Martin Place, Sydney NSW 2000
Categories :   
Phone: +61 2 9238 6265

Future People


We help organisations transform performance through extraordinary engagement. Our Heartonomics™ model showcases how EI in leadership drives greater employee and customer engagement. Our Leadership Development Programs enable leaders to harness EI to lead with clarity, vision and confidence, linking team priorities to the goals of the organisation.

Address:
Sydney, New South Wales, Australia
Level 23, 9 Castlereagh St Sydney NSW 2000
Phone: 1300 917 193

Headset Solutions


Proudly Australian Owned, we offer our clients the best possible solution for all communication requirements. Work is no longer a place you go but an activity you do. Wherever you are, whatever technology you wish to connect to, Headset Solutions will find and recommend the best device.

Address:
Brisbane, Queensland, Australia
C/ Triumph International Office 30 North Rd, Wynnum West Qld 4173
Categories :   
Phone: 0455 777 764