Found 145 listings

Livepro


Since 2001, livepro has partnered with leading and award-winning organisations to enhance customer service, reduce operating costs, foster employee engagement and improve compliance.

Today, our team has helped organisations across difference sectors and of all sizes, to provide their customers with the perfect answer whatever, whenever, wherever. You don’’t need to be an IT specialist to implement and manage livepro. It’s been built by customer service experts for customer service teams.

Contact livepro today to schedule a live demo and to see for yourself how our knowledge management solutions revolutionise service delivery and improve customer satisfaction.

Address:
Sydney, New South Wales, Australia
Level 6, 12 Mount Street, North Sydney
Phone: 1300 548 356

Nuance Communications Australia


Voice biometrics: Simpler, stronger customer authentication

Voice authentication overcomes knowledge-based security issues by analysing your customer’s voice for hundreds of unique characteristics, then matching to a voiceprint file.

Discover how our Voice Biometric solutions can improve your customer satisfaction, enhance trust and security, make your agent’s life easier and reduce costs.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Nuance Communications Australia


Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care.
All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Sennheiser Australia


Sennheiser manufactures premium corded, wireless DECT and Bluetooth call centre headsets

We believe our headsets will make you and your team sound better to your customers, and offer you greater comfort and greater productivity in your workplace. All our products are protected by Activegard, our proprietary acoustic shock protection technology, and all products have a minimum 2 year warranty. Our products are compatible with all major phone systems and softphone vendors like Microsoft, Cisco, Broadsoft, Avaya, IBM and many more.

Click on our link to learn about our free trial offer for call centres.

Address:
Sydney, New South Wales, Australia
Unit 3, 31 Gibbes Street Chatswood, NSW 2067
Categories :   
Phone: +61 2 9910 6700

Nuance Communications Australia


Add the power of a natural, intuitive self-service conversational IVR that customers will actually use and prefer.

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words.

Click on our link to discover more about how companies that offer a conversational IVR will reduce costs, provide better customer experiences and maximise return on investment.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Nuance Communications Australia


Highly accurate transcriptions. Limitless possibilities.
Do you know how much value is locked up in your call centre audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call centre provides rich customer insights to help improve service and promote script adherence and compliance. Click on the link to discover more.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Panviva


Panviva enables you to store information that your customer experience depends upon in a single safe repository. It offers real-time navigation that can effortlessly guide your team members through complex policies, procedures and systems, helping to dramatically improve efficiency and accuracy, while simultaneously cutting operating costs and training times.

With Panviva, Agents can quickly and accurately navigate and coordinate multiple applications, disconnected information sources and critical regulatory procedures. We have created a test platform, so you can experience first-hand how Panviva can drive similar benefits for your contact centre.

Address:
Melbourne, Victoria, Australia
Level 2, 683 Burke Road, Camberwell, Victoria
Phone: 03 9225 1800

McGirvan Media


For over 25 years McGirvan media has been the on-hold voice of business Australia-wide.
With fast turn-arounds, great voice talent and multi-lingual/foreign language services you’ll quickly appreciate why companies such as Qantas, Bupa, Coca Cola, BMW, McDonalds, Suncorp, AMP and more have all been long term customers. Click on the link to learn more about our FREE TRIAL offer.

Address:
Brisbane, Queensland, Australia
Categories :   
Phone: 1800 777 428

Nuance Communications Australia


Nuance Enterprise is reinventing the relationship between enterprises and consumers through customer engagement solutions powered by artificial intelligence. Nuance is the industry leader in bringing the best of both self- and assisted service to the market, blending automation and human assistance with effortless and contextual escalation to a live chat agent as and when required. This enables brands to engage with consumers in the omni-channel world, delivering seamless customer experience and delivering higher revenue and lower costs.

These solutions are differentiated by voice and text enabled virtual assistants, live chat and other AI-powered technologies, enabling cross-channel customer service in phone,

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Premier Technologies


Premier Contact Point helps you deliver the ultimate customer experience with our class leading multi channel, cloud customer contact solution.
For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud based customer contact and secure payments technologies in Australia and overseas.

Click the link to learn more about the Premier Technologies difference.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street
Categories :   
Phone: 1300 85 84 83

Limebridge


Do you really need WFM software?
LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. Offering a diagnostic service that analyses your self-service and customer navigation structures and identifies, and assess all dimensions of your operating model to improve efficiencies and improve the customer experience. Click on our name to learn more.

Address:
Sydney, New South Wales, Australia
Level 57 MLC Centre, 19-29 Martin Place, Sydney NSW 2000
Categories :   
Phone: +61 2 9238 6265

TCN


Cloud Based Dialler – no expensive hardware required!

With TCN outbound calling, your campaigns become easier and more cost-effective than ever. And why should you have to maintain expensive hardware dialers that quickly become outdated? TCN’s cloud-based predictive dialer does it all, simple to use, infinitely configurable, and accessible from any location.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: +61 1800 352 478

Natterbox


Global Telephony for Salesforce, 100% embedded within the platform. With Natterbox you can increase efficiency, improve productivity and enhance your overall customer experience.Transform your telephony experience and empower your agents with fast and personalised support. No Hardware, No Software.

Address:
Sydney, New South Wales, Australia
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia
Phone: 02 8244 3000

Good Call Communications


With a combined 33 years experience specialising in call centres and proudly Australian owned/operated, we supply all major headset brands and acoustic protection devices including our own Good-Call headset.

Address:
Central Coast, New South Wales, Australia
Categories :   
Phone: 1800 107 108

Natterbox


Natterbox is a global, cloud-based telecommunications company with offices in Sydney, London and Chicago. The world’s 1st global business phone system, 100% embedded and managed within Salesforce. Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in

Address:
Sydney, New South Wales, Australia
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia
Phone: 02 8244 3000

Natterbox


Natterbox is a global, cloud-based telecommunications company with offices in Sydney, London and Chicago. The world’s 1st global business phone system, 100% embedded and managed within Salesforce. Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in

Address:
Sydney, New South Wales, Australia
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia
Categories :   
Phone: 02 8244 3000

Premier Technologies


Our IVR solution delivers customer self-service, speech-enabled IVR call flows, secure credit card processing, visual IVR’s, Voice Biometrics and more.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street
Categories :   
Phone: 1300 85 84 83

ipSCAPE


Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.

Address:
New South Wales, Australia
140 Arthur Street, North Sydney NSW, Australia
Phone: 1300 477 227
Website:

Headset Solutions


Proudly Australian Owned, we offer our clients the best possible solution for all communication requirements. Work is no longer a place you go but an activity you do. Wherever you are, whatever technology you wish to connect to, Headset Solutions will find and recommend the best device.

Address:
Brisbane, Queensland, Australia
C/ Triumph International Office 30 North Rd, Wynnum West Qld 4173
Categories :   
Phone: 0455 777 764

ipSCAPE


Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.

Address:
New South Wales, Australia
Categories :   
Phone: 1300 477 227
Website:

Bright Pattern


Bright Pattern’s cloud software helps businesses simplify communications with their customers over multiple channels, voice, social, email and video all with enterprise-grade architecture and 99.99% uptime.

Categories :   
Phone: 1800 95 4441

Premier Technologies


Premier Technologies has been providing and supporting total contact centre solutions for over 30 years offering a range of different services.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street
Phone: 1300 85 84 83
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