Found 157 listings

TCN


The TCN Cloud Contact Centre empowers organisations to leverage the cloud.

TCNs innovative cloud solution enables businesses around the globe, regardless of size, application, or location, to access world-class technology via a simple and modern cloud-based interface.

All TCN users immediately have access to multichannel communications, BI & AI analytics, secured and PCI compliant ready platform, and importantly, a modern cloud pay-as-go billing model and much more.

With TCN there is no capital purchase, no setup fees, no minimum requirements, no hardware, software or staffing overhaul and no monthly or annual service or maintenance charges.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: 1800 352 478

Nuance Communications Australia


Nuance Enterprise is reinventing the relationship between enterprises and consumers through customer engagement solutions powered by artificial intelligence. Nuance is the industry leader in bringing the best of both self- and assisted service to the market, blending automation and human assistance with effortless and contextual escalation to a live chat agent as and when required. This enables brands to engage with consumers in the omni-channel world, delivering seamless customer experience and delivering higher revenue and lower costs.

These solutions are differentiated by voice and text enabled virtual assistants, live chat and other AI-powered technologies, enabling cross-channel customer service in phone,

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Panviva


Panviva enables you to store information that your customer experience depends upon in a single safe repository. It offers real-time navigation that can effortlessly guide your team members through complex policies, procedures and systems, helping to dramatically improve efficiency and accuracy, while simultaneously cutting operating costs and training times.

With Panviva, Agents can quickly and accurately navigate and coordinate multiple applications, disconnected information sources and critical regulatory procedures. We have created a test platform, so you can experience first-hand how Panviva can drive similar benefits for your contact centre.

Address:
Melbourne, Victoria, Australia
Level 2, 683 Burke Road, Camberwell, Victoria
Phone: 03 9225 1800

Livepro


Since 2001, livepro has partnered with leading and award-winning organisations to enhance customer service, reduce operating costs, foster employee engagement and improve compliance.

Today, our team has helped organisations across difference sectors and of all sizes, to provide their customers with the perfect answer whatever, whenever, wherever. You don’’t need to be an IT specialist to implement and manage livepro. It’s been built by customer service experts for customer service teams.

Contact livepro today to schedule a live demo and to see for yourself how our knowledge management solutions revolutionise service delivery and improve customer satisfaction.

Address:
Sydney, New South Wales, Australia
Level 6, 12 Mount Street, North Sydney
Phone: 1300 548 356

McGirvan Media


For over 25 years McGirvan media has been the on-hold voice of business Australia-wide.
With fast turn-arounds, great voice talent and multi-lingual/foreign language services you’ll quickly appreciate why companies such as Qantas, Bupa, Coca Cola, BMW, McDonalds, Suncorp, AMP and more have all been long term customers. Click on the link to learn more about our FREE TRIAL offer.

Address:
Brisbane, Queensland, Australia
Categories :   
Phone: 1800 777 428

Nuance Communications Australia


Highly accurate transcriptions. Limitless possibilities.
Do you know how much value is locked up in your call centre audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call centre provides rich customer insights to help improve service and promote script adherence and compliance. Click on the link to discover more.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Nuance Communications Australia


Voice biometrics: Simpler, stronger customer authentication

Voice authentication overcomes knowledge-based security issues by analysing your customer’s voice for hundreds of unique characteristics, then matching to a voiceprint file.

Discover how our Voice Biometric solutions can improve your customer satisfaction, enhance trust and security, make your agent’s life easier and reduce costs.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Genesys


Genesys is an industry leader in contact centre solutions with over 10,000 companies in 100+ countries trusting our #1 customer experience solution to drive great business outcomes and create lasting relationships.

Genesys offers the best cloud-based call centre solutions to meet the widest variety of customer needs. With Genesys cloud based solutions everything you need is on a single, all-in-one cloud platform so you can offer unparalleled reliability and a consistent experience no matter how your customer contacts you.

Address:
Sydney, New South Wales, Australia
Level 20, 141 Walker Street, Sydney 2000
Categories :   
Phone: 1300 043 637

NICE Ltd


Leading analysts have unanimously recognised NICE and inContact as leaders in customer experience.
CXone has been developed by NICE and InContact to help CX professionals connect customers and employees leveraging new and emerging technologies – advanced analytics-based applications, omni-channel routing, workforce optimisation, AI and automation.

With CXone transition applications to the cloud at your own pace – on-premises and cloud capabilities will always be integrated. This scalable and elastic single cloud platform means you only pay for what you use, with flexibility to scale up and down as needed.

Address:
Sydney, New South Wales, Australia
Level 5, 2 Elizabeth Plaza North Sydney, NSW 2060
Categories :   
Phone: +61 2 9927 1100

Nuance Communications Australia


Add the power of a natural, intuitive self-service conversational IVR that customers will actually use and prefer.

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words.

Click on our link to discover more about how companies that offer a conversational IVR will reduce costs, provide better customer experiences and maximise return on investment.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Global Speech Networks


For over a decade, GSN has been pioneering Cloud Contact Centre solutions throughout Australia and New Zealand.

From advanced Omni-channel interaction management including social media through to Workforce Optimisation systems such as Speech Analytics and Enterprise Feedback Management, we have the cloud platforms and expertise to transform your contact centre.

Our Centricity Voice of the Customer platform is the only product on the market that can deliver actionable insights and true collaboration, whatever the customer channel, scale or budget.

Address:
Melbourne, Victoria, Australia
636 St Kilda Rd, Melbourne VIC 3182
Categories :   
Phone: +613 9015 2555

Nuance Communications Australia


Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care.
All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Sennheiser Australia


Sennheiser manufactures premium corded, wireless DECT and Bluetooth call centre headsets

We believe our headsets will make you and your team sound better to your customers, and offer you greater comfort and greater productivity in your workplace. All our products are protected by Activegard, our proprietary acoustic shock protection technology, and all products have a minimum 2 year warranty. Our products are compatible with all major phone systems and softphone vendors like Microsoft, Cisco, Broadsoft, Avaya, IBM and many more.

Click on our link to learn about our free trial offer for call centres.

Address:
Sydney, New South Wales, Australia
Unit 3, 31 Gibbes Street Chatswood, NSW 2067
Categories :   
Phone: +61 2 9910 6700

Premier Technologies


Premier Contact Point helps you deliver the ultimate customer experience with our class leading multi channel, cloud customer contact solution.
For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud based customer contact and secure payments technologies in Australia and overseas.

Click the link to learn more about the Premier Technologies difference.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street, Melbourne VIC 3000
Categories :   
Phone: 1300 85 84 83

TCN


Cloud Based Dialler – no expensive hardware required!

With TCN outbound calling, your campaigns become easier and more cost-effective than ever. And why should you have to maintain expensive hardware dialers that quickly become outdated? TCN’s cloud-based predictive dialer does it all, simple to use, infinitely configurable, and accessible from any location.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: +61 1800 352 478

TCN


TCN’s Cloud IVR is feature rich with a simple web-based platform, configuration and intelligent/personalised information routing based on any data any elements available. Click on TCN to learn more.

Address:
Adelaide, South Australia, Australia
50 Grenfell Street Adelaide SA 5000
Categories :   
Phone: +61 1800 352 478

Limebridge


Do you really need WFM software?
LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. Offering a diagnostic service that analyses your self-service and customer navigation structures and identifies, and assess all dimensions of your operating model to improve efficiencies and improve the customer experience. Click on our name to learn more.

Address:
Sydney, New South Wales, Australia
Level 57 MLC Centre, 19-29 Martin Place, Sydney NSW 2000
Categories :   
Phone: +61 2 9238 6265

Genesys


The Genesys Contact Centre Technology Platform is the worlds leading multi-channel customer experience and contact centre solution. With Genesys solutions, everything you need is on a single, all-in-one platform so you can offer unparalleled reliability and a consistent experience no matter how your customer contacts you.

Discover why thousands of call centres across the globe rely on Genesys to deliver their customer experiences.

Address:
Sydney, New South Wales, Australia
141 Walker St North Sydney NSW 2060
Phone: 1300 043 637

ipSCAPE


Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.

Address:
New South Wales, Australia
Categories :   
Phone: 1300 477 227
Website:

contactSPACE


contactSPACE is a cloud-based contact centre solution which helps organisations improve the outcomes of their client interactions as well as eliminating the operational complexities which have plagued call centres for decades. The SME Specialist!

Address:
Sydney, New South Wales, Australia
L9/1 Chandos St, St Leonards NSW 2065, Australia
Categories :   
Phone: +61 2 8880 3115

Headset Solutions


Proudly Australian Owned, we offer our clients the best possible solution for all communication requirements. Work is no longer a place you go but an activity you do. Wherever you are, whatever technology you wish to connect to, Headset Solutions will find and recommend the best device.

Address:
Brisbane, Queensland, Australia
C/ Triumph International Office 30 North Rd, Wynnum West Qld 4173
Categories :   
Phone: 0455 777 764

Nice


The NICE contact centre technology and CX solutions help you create perfect experiences for your customers at every engagement across the customer journey.  Your needs as a business are as individual as the needs of your customers, which is why we will work with you to design the perfect

Address:
Sydney, New South Wales, Australia
2 Elizabeth Plaza, L4, North Sydney NSW 2060 Australia
Phone: +61 2 9927 1100

ipSCAPE


Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.

Address:
New South Wales, Australia
140 Arthur Street, North Sydney NSW, Australia
Phone: 1300 477 227
Website: