People are still the heart and soul of every business. Surprisingly many organisations spend little time or energy ‘making their people better’.
We provide practical programs and solutions designed to enhance your people, which will in turn enhance your product, which in turn will satisfy your customers. Whether this involves ensuring you understand how to work as a team, designing the culture you need to succeed or building resilience in high pressure environments, the question is can you afford not to ‘make your people better?
CX Skills provide CX and contact centre training courses in Australia, all delivered by industry professionals.
We have public courses available for frontline agents through to senior executives equipping course participants with the skills required for a successful CX/Contact Centre career.
Don is a former paralympian who has inspired thousands of audiences across the globe with his down to earth approach and larrikin attitude. But what a lot of people don’t know is that part of Don’s journey was working in a contact centre when trying to make ends meet.
Don’s one hour keynote speech can be customised to suit your particular requirements – from inspiring and educating the leadership team, firing up the sales team, making the customer service teams feel appreciated or just giving the entire team a much needed boost.
Leading Teams develops high performing teams and leaders. We are a team of expertly trained facilitators that deliver our Performance Improvement Program to organisations Australia-wide. Collectively, we have 150 years of experience in the leadership development space.
Leading Teams is passionate about implementing a sustainable program with organisations from a range of industries including corporate, elite sport, government and education. We believe that we can help ‘Any Given Team‘ to become high performing.
179 Park Street, South Melbourne VIC 3205, Australia
The 21st Century workforce is unique. Staff are no longer bound to one desk – technology has created a dynamic workplace where staff are free to work from anywhere and constantly use multiple screens. Yet the ergonomics training we use is decades old.
Designed through PhD research, Beyond Ergo delivers Next-Gen training. Translating and personalising the latest ergonomics and healthy work behaviour recommendations into work skills to reduce pain and chance of injury
Improve your customer experience to convert more sales, achieve higher first contact resolution and increase engagement with staff and customers. Our proven and powerful mechanism has been developed over 23 years to change the sales and customer service habits of your contact centre staff in those key moments of truth.
At Five Degrees Consulting we have a proven and powerful mechanism developed over more than 23 years working with inbound sales contact centres, to change the behaviours of your contact centre staff and their managers to influence buying behaviour in those key moments of truth.
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PPS offers tailored workplace training and development programs including Leadership, Management, Project Management, Communication Skills, Staff Engagement and Customer Service.
Experience with call scripts, online user guides, crowdfunding pitch, book and report writing (ghost writing), blog posts, instructional writing.
ATCT provide contact centre training skills based on our years of experience running a contact centre outsourcing operation.
Specialist consultant in leadership development, employee engagement, contact centre strategy and design,coaching, mentoring for individuals and team, workshop facilitation, public speaking and presentation skills.