Outsource your call quality assessments
Would you like to free up your team leaders and support personnel to focus on coaching and improvement activity instead of monitoring and assessment?
Focus on your core business of serving customers and allow Five Degrees to provide and independent and objective assessment of the quality of your customer conversations.
This is OUR core business, and for over 23 years we have refined and developed Australia’s premier contact centre assessment model that will drive your coaching and continuous improvement efforts.
Five Degrees provides the most rigorous, transparent and valuable mystery shopping benchmarking solution available in the marketplace today. With subscriptions available to either quarterly or bi-annual existing industry sales benchmarks or we can customise one-off or ongoing reviews to suit your specific requirements.
We look at the irritating or unnecessary steps and quantify the impact of these on cost and customer effort. We then redesign the journey with best practice procedures that reduce customer effort and the best organisation structure to get the work to the right people.
19-29 Martin Place, Sydney, 2000
Limebridge Australia Customer benchmarking solutions and diagnostic services will expose hidden opportunities for improvement within your call centre and broader organisation.