Call Centre Outsourcing Cost Guide for Australia

There are lots of benefits of outsourcing some or all of your call centre functions to a third party.

Our Call Centre Outsourcing Cost Guide provides you with the essential information you need when considering call centre outsourcing for your business.

Chapters include cost guides by country, the different type of commercial models available, set-up costs, what’s included in hourly rate models, a case study and more.

It’s a comprehensive guide that is vendor agnostic – written to enable you to make informed decisions about whether the call centre outsourcing commercials will work for you.

For a more complete over of contact centre outsourcing, please refer to our Complete Guide to Call Centre Outsourcing.

What’s included in the Call Centre Outsourcing Cost Guide?

Written by call centre industry veteran Justin Tippett, this guide provides you with an insight into the costs you can expect to pay for outsourcing in Australia, as well as indicative rates for call centre outsourcing conducted in offshore locations.

Categories include:

  • Indicative costs by country
  • Hourly rate inclusions
  • Set-up costs
  • The different commercial models
  • Low volume challenges
  • Sales and outbound telemarketing
  • Case Study

Where do you find Call Centre Outsourcers in Australia?

Once you’ve made the decision to outsource your call centre, we’ve got two easy (and free) solutions to help you find the right outsourcer for your business.

1. Use our free CX Connect Service

Trying to find the right call centre outsourcing partner can be hard work.

Getting access to talk to the right person, repeating information over and over and trying to work out fact from fiction.

Our free CX Connect service does the work for you – simply complete our online form to specify your requirements and then we’ll arrange for quality tested and recommended outsourcers to submit their proposals directly to you.

You are still free to negotiate the pricing and final solution with the outsourcers of your choice – Simple!

Learn more about CX Connect.

2. Search our Business Directory

We have a dedicated category for call centre outsourcers where you can search by locations, skills and more.

Once you find a call centre outsourcer you like, simply reach out to them directly to engage.

Search our Business Directory


Call Centre Outsourcing Cost Guide