The Prices of Call Centre Outsourcing in Australia?

There are lots of benefits of outsourcing some or all of your call centre functions to a third party.

Our Call Centre Outsourcing Price Guide provides you with the essential information you need when considering call centre outsourcing for your business.

Chapters include cost guides by country, the different type of commercial models available, set-up costs, what’s included in hourly rate models, a case study and more.

It’s a comprehensive guide that is vendor agnostic – written to enable you to make informed decisions about whether the call centre outsourcing commercials will work for you.

For a more complete overview of contact centre outsourcing (this just focusses more on the costs), please refer to our Complete Guide to Call Centre Outsourcing.

What’s included in the Call Centre Outsourcing Price Guide?

Written by call centre industry veteran Justin Tippett, this guide provides you with an insight into the costs you can expect to pay for outsourcing in Australia, as well as indicative rates for call centre outsourcing conducted in offshore locations.

Categories include:

  • Indicative costs by country
  • Hourly rate inclusions
  • Set-up costs
  • The different commercial models
  • Low volume challenges
  • Sales and outbound telemarketing
  • Case Study

Where do you find a list of Call Centre Outsourcers in Australia?

Once you’ve made the decision to outsource some or all of your call centre, we’ve got two free and easy solutions to help you find the right call centre outsourcer for your business.


 1. Search our Business Directory 

We’ve built a fast, easy to use business directory that has a dedicated category for call centre outsourcers enabling you to quickly find outsourcers using filters like location and their area of expertise.

Once you find a call centre outsourcer you like, simply reach out to them directly to engage.

Search our CX Directory >


 2. Use our free CX Connect Service 

Trying to find the right call centre outsourcing partner can be hard work.

Getting access to talk to the right person, repeating information over and over and trying to separate the marketing spiels from reality can be hard work.

Our free CX Connect service does the work for you – simply complete our online form to outline your requirements and then we’ll do the work in finding and recommending call centre outsourcers to submit proposals directly to you.

You are still free to negotiate the pricing and final solution with the outsourcers of your choice – Simple!

Learn more about CX Connect >


If you’d like to download a free Call Centre Outsourcing Price Guide just click on the orange ‘Download’ button below. Please note you need to subscribe to our free monthly newsletter to download.

If you’d rather just read a condensed version right now please visit this link.

Call Centre Outsourcing Cost Guide