Twilio flex contact centre Australia
News & Press Releases

Twilio Flex contact centre platform

Twilio Flex contact centre platform is now available enabling customers to instantly deploy an omnichannel contact centre platform.

Customer Service Chatbots on the increase in Australia
News & Press Releases

Chatbots on the increase in Australia

Research conducted a couple of years ago suggested that Chatbots are on the increase in Australia but the latest data perhaps suggests a different story.

Call Journey and Genesys partnership
News & Press Releases

Call Journey and Genesys partnership

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.

Australian businesses falling behind in AI adoption
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Australian businesses falling behind in AI adoption

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.

Voice Biometrics Technology is booming
News & Press Releases

Voice Biometrics Technology

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.