Avaya files for bankruptcy
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Avaya files for bankruptcy

Avaya files for Bankruptcy – The contact centre technology provider has used the Chapter 11 clause in the USA in an attempt to restructure their business. The uncertainty could be a cause for concern with contact centre operators who are dependent on the call centre platform to deliver their call centre services.

Is genesys about to acquire genesys
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Is Genesys about to acquire Avaya?

It what would be a big shakeup for the global contact centre software market, there are reports of Genesys about to acquire Avaya.

HSBC INTRODUCES VOICE BIOMETRICS
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HSBC introduces Voice Biometrics

Its not just Australia and New Zealand that are reaping the benefits of Voice Biometrics, HSBC in the UK just announced they are also following suite introducing voice biometrics technology to the 15 million customers in the UK.

ATO implements Nuance voice biometrics
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ATO implements Nuance voice biometrics

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).

AUSTRALIAN TAX OFFICE TAKES A PUNT ON VOICE BIOMETRICS
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Australia Tax Office takes a punt on Voice Biometrics

The Australian Taxation Office is hoping its punt on voice biometrics pays off as it implements the Nuance technology in its call centres as government departments across the globe quickly pick up on the voice biometrics trend saving millions of dollars for taxpayers and improving the customer experience.

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Telstra Ventures announces investment in Panviva

Telstra Ventures announces investment in Panviva, the leading provider of cloud-based business process guidance software solutions after the completion of a minority equity investment. The investment by Telstra Ventures enables Panviva to accelerate product development and expand its sales and marketing

NEC Australia launches Cloud Contact Centre
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NEC Australia launches Cloud Contact Centre

NEC Australia launches Cloud Contact Centre with an Australian hosted, subscription based model powered by Genesys that’s fully scalable to businesses of all sizes.

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Australian call centres are shifting towards cloud based solutions

A new report by research firm Frost & Sullivan reveal Australian call centres are shifting towards cloud based solutions with demand not expected to slow down anytime soon. With cloud based solutions offering a range of benefits over traditional hosted models there are some sounds reasons why you should consider it.

NAB reduces call centre volumes
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NAB reduces call centre volumes

NAB reduces call centre volumes with the introduction of Oracle’s Service Cloud by a staggering 90% in just six weeks.

Zendesk is growing rapidly in Australia & NZ
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Zendesk is growing rapidly in Australia & NZ

Zendesk is growing rapidly in Australia & NZ as they nearly double their customer base in just nine months. Zendesk’s cloud based solutions enable businesses to manage customers enquiries over a number of channels without complex IT support.