CX & Call Centre Industry News in Australia
Since 2011 we’ve been collating and publishing a range of news, resources, articles, research, white papers and case studies for the Australian call centre and CX industry.
You can search through hundreds of articles to discover the latest news along with what’s happening in the local contact centre industry with call centre news covering all states including Victoria, New South Wales, Queensland, Western Australia, South Australia and Tasmania.
You will now find White Papers and Case Studies on our downloads page.
How to search
You can simply browse through all the call centre industry news and press releases below in date order, or, we have some links below for some popular news categories:
- News about the local (Australian) industry
- Technology related news
- Offshoring related news
- Outsourcing related news
- Press Releases
You can also use the Search function at the top of the page and type in what you are looking for.
Got something to contribute? Submit a Press Release or News item.
