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The 15 best things about working in a call centre

May 17, 2016 Last Updated: June 21, 2021

We think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre and why it’s a great career choice.
Triple Zero Heroes

September 18, 2018 Last Updated: September 12, 2021

Every day, over 7,000 Victorians speak to one of the real-life Triple Zero Heroes. We got to take a look behind the scenes working in the ESTA call centre.

Team Leader Coaching Fundamentals

July 27, 2020 Last Updated: July 22, 2021
How to ask sales discovery questions

January 21, 2021
Using Emotion and Logic in Sales

March 3, 2021 Last Updated: December 16, 2023

The 3 myths of contact centre employee attrition

December 9, 2014 Last Updated: November 25, 2019
How to drive CX Values & Culture

February 27, 2019 Last Updated: July 28, 2020
10 reasons why Managers should be friends with their staff

April 27, 2017 Last Updated: July 15, 2020