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February 26, 2021
HomeQuizzes

Quizzes

Test your knowledge on our customer experience and call centre quizzes!
We’ve designed a number of free quizzes to help you test your knowledge on all things customer experience and call centres.

They are all free to play and you’ll get your results instantly as soon as you complete the quiz.

The only catch – we just ask that you subscribe to our newsletter! Once you have subscribed not only can you play all of our quizzes, you’ll also be able to access all of our other premium content like our call centre calculator, guides, phonetic alphabet and more.

 

General Call Centre Management Quiz 1
Quizzes

General Call Centre Management Quiz 1

August 22, 2019 Last Updated: September 10, 2019
CX Central

How well do you know call centres? Take our general call centre management quiz 1 to test your knowledge on call centre management practices.

Voice of the Customer Quiz
Quizzes

Voice of the Customer Quiz

July 25, 2019 Last Updated: September 10, 2019
CX Central

Test your CX knowledge on our Voice of the Customer quiz and discover how much you know about the VOC, Customer Insight and understanding.

General Customer Experience Quiz 1 based on the CCXP competencies
Quizzes

General Customer Experience Quiz 1

July 25, 2019 Last Updated: September 10, 2019
CX Central

Test your knowledge on Customer Experience with these 10 sample questions based on the CCXP competencies.

Upcoming Industry Events

Mar 04

Redefining CX in Financial Services

March 4 @ 11:00 am - 12:00 pm
Mar 04

Customer Service Excellence (March 2021)

March 4 @ 1:00 pm - March 5 @ 5:00 pm
Mar 09

Quality Assurance for Contact Centres (March 2021)

March 9 @ 8:00 am - March 12 @ 5:00 pm
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LATEST CX CENTRAL PODCAST

  • Maksim Lukascuk Podcast from Avaya

    Interview with Maksim Lukascuk

    February 20, 2021
    Host Justin Tippett interviews Maksim Lukasuk to discuss the latest in contact centre technology, CX, cloud and automation.

LATEST ARTICLES

  • Delacon adds three clients as pandemic calls increase
    Delacon adds three clients as pandemic calls surge
    February 24, 2021
  • How To Make Customer Service More Digital
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    February 24, 2021
  • MaxContact Completes Outbound Call Centre Software
    MaxContact Completes Outbound Call Centre Software
    February 22, 2021

GOLD SPONSORS

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How to improve your CX

  • The change role of the contact centre
    Changing role of the contact centre
    November 30, 2016 Last Updated: November 10, 2019
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    Advantages of Multilingual Call Centre Services
    September 24, 2020
  • How Sentiment analysis is helping businesses understand their customers
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How to Boost Employee Engagement

  • How to Design a Call Centre Reward and Recognition Program
    Call Centre Reward and Recognition Program
    February 21, 2021
  • Do happy employees provide better customer service?
    Do Happy Employees Provide Better Customer Service?
    February 3, 2021
  • How and why contact centre agents need to know your ideal customer
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TEAM LEADERS TIPS

  • How to Make Remote Work Engaging and Fun
    How to Make Remote Work Engaging and Fun for Everyone
    January 28, 2021
  • How to ask sales discovery questions
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    October 15, 2020

Our most recent posts

  • Delacon adds three clients as pandemic calls surge February 24, 2021
  • How To Make Customer Service More Digital February 24, 2021
  • MaxContact Completes Outbound Call Centre Software February 22, 2021
  • Call Centre Reward and Recognition Program February 21, 2021
  • Interview with Maksim Lukascuk February 20, 2021

Thanks to our gold sponsors

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About CX Central

CX Central helps support and provide advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

Search the Industry Business Directory to find suppliers and vendors of call centre technology, consultants, outsourcers & BPO’s and lots more more.

CX Central is part of CX GROUP AUSTRALIA and our other websites include CX Skills, CX Consult and CX Connect.

ABN: 58 817 433 774

FREE RESOURCES

We have hundreds of expert articles and free tools like an Erlang C calculator, a comprehensive CX & call centre glossary, Phonetic Alphabet and a growing library of guides and podcasts to help you learn.

Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives,  how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more! 

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