One of the objectives of CX Central is to educate the broader community and general public about the role the call centre industry plays in the every day lives of Australians.
Unfortunately most of the population associate the call centre industry with telemarketing, but there is an entire industry of call centre professionals that most of us interact with on a regular basis. From banking, insurances and superannuation through to services that perhaps you may never need, but when you do you will be glad there is a trained professional on the other end of the line.
From emergency services, counsellors, suicide help lines and more, all work in a call centre environment.
We hope you enjoy our articles below and next time you’re on the phone to a call centre, let them know you appreciate what they do! It will make there day and may just get you a little bonus as well :)