Triple Zero Heroes who work in the call centre
In the Community

Triple Zero Heroes

Every day, over 7,000 Victorians have to make a phone call to the Triple Zero contact centre and in this article, we get to meet some of the people who answer the calls – real-life Triple Zero Heroes!

Australian call centres longest wait times
In the Community

Australian call centres longest wait times 

In Channels Nine’s latest bid for a Walkley Award, reporter Nat Wallace’s investigation has revealed Australia’s longest call centre wait times. Its a hard-hitting piece of journalism that leaves no stone unturned in hunting down the worst offenders.

200 call centre jobs lost as ANOTHER AUSTRALIAN CALL CENTRE CLOSES
In the Community

Another Australian call centre closes suddenly

On the back of a horror month for the Australian call centre industry another company has announced the immediate closure of its Aussie contact centres. Careers Australia announced the immediate closure of their 200 seat call centres impacting NSW and QLD workers.

In the Community

Safe steps call centre

We continue to highlight call centres that truly make a difference in our community. In this article we take a look at the Safe Steps call centre.