CX & Contact Centre White Papers

Welcome to our free library of CX & Contact Centre White papers.

White Papers can be a great way to learn more about a particular product that usually contain information, pictures, facts & figures along with examples to help you understand more about a particular product or service.

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    Decision Makers Guide to Enterprise Intelligence Assistants

    Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.
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      Buyers guide to wireless

      Learn about the benefits of wireless headsets and how they can help improve productivity and boost staff engagement in your call centre.
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        Choosing the right technology

        A white paper that explores the study of the selection and uses of state-of-the-art technology in today's contact centres.
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          Vocal Password: Voice Biometrics Authentication

          Learn more about Voice Biometrics with this great white paper from Nuance focussing on their VocalPassword product.
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            The Top 10 Chatbots for Enterprise Customer Service

            A white paper that explores the benefits of chatbots and the top vendors across the globe.
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              How to reduce customer effort through intelligent self-service

              A great white paper including the five guiding principles for service design and the four pillars of intelligent self-service.
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                Contact Centre Quality Assessments doing their job?

                Today, the voice of the customer has never been louder with social media either elevating a brand or damaging it  Read More
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                  Capturing the spoken word

                  Learn how to unlock the power of the spoken word in your call centre through speech analytics technology. A critical  Read More