CX and call centre case studies

Welcome to our free library of CX & Call Centre Case Studies

Case Studies can be a great way to learn more about a particular product, service or process that usually contains information, pictures, facts & figures in a real setting to help you understand more about a particular product or service.

Members only content

To be able to download our content you need to be a member. Its free to join and you can instantly access all our premium content along with a host of other benefits. Learn more or click the button to join now.

    Just subscribe (for free!) to download
    Thumb

    Meet IP Australia's new Virtual Assistant - 'Alex'

    Discover how IP Australia's virtual assistant 'Alex' is resolving 80% of customer enquiries and reducing calls to call centre agents by 15%, all while improving the customer satisfaction!
      Just subscribe (for free!) to download
      Thumb

      Headset procurement - Cisco

      A case study on how the Cisco IT team transitioned to noise cancelling headsets to eliminate noise and deliver crystal clear sound quality.
        Just subscribe (for free!) to download
        Thumb

        Headset procurement - Sitel

        A case study on Sitel who were searching for a global supplier of a high quality headset that could provide consistent value and service worldwide.