CX and call centre case studies

Welcome to our free library of CX & Call Centre Case Studies

Case Studies can be a great way to learn more about a particular product, service or process that usually contains information, pictures, facts & figures in a real setting to help you understand more about a particular product or service.

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    Meet IP Australia's new Virtual Assistant - 'Alex'

    Discover how IP Australia's virtual assistant 'Alex' is resolving 80% of customer enquiries and reducing calls to call centre agents by 15%, all while improving the customer satisfaction!
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      Headset procurement - Cisco

      A case study on how the Cisco IT team transitioned to noise cancelling headsets to eliminate noise and deliver crystal clear sound quality.
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        Headset procurement - Sitel

        A case study on Sitel who were searching for a global supplier of a high quality headset that could provide consistent value and service worldwide.