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Companies (21)

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Popular Call Centre Metrics and KPIs

If you manage or have responsibility for a call centre, what Call Centre Metrics and KPIs should be using? This…

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Complete list of 2017 CX, call centre and customer service award winners

A list of all the Australian 2017 CX, call centre and customer service award winners in 2017 to showcase outstanding…

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Decision Makers Guide to Enterprise Intelligence Assistants

Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions.

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Meet IP Australia's new Virtual Assistant - 'Alex'

Discover how IP Australia's virtual assistant 'Alex' is resolving 80% of customer enquiries and reducing calls to call centre agents by 15%, all while improving the customer satisfaction!

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Answers to unwanted interaction growth in a multi-channel world

Wasn’t there supposed to be less contact from customers with all these new channels? This white paper explores how the…

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Bluewolf Research: Insights from Service

Great insight and statistics into how customer service expectations and delivery are rapidly changing.

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Call Centre Outsourcing - The Complete Guide

If you just read one thing about call centre outsourcing, make it this guide! It contains everything you need to know if you are considering to outsource some or all of your call centre functions.

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Press Release template

If you are planning a Press Release this will provide you with an example so you can easily prepare and submit a press release using our online form.

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Phonetic Alphabet download

Download our Phonetic Alphabet that prints on A4 paper in three different sizes so you can easily attached to your desk, phone, screen etc.

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