CX consultants

Directory of CX consultants

Search below for contact centre consultants, CX consultants and call centre consultants who are experts in the CX/call centre and customer experience industry with a particular focus and experience servicing Australian and New Zealand businesses.

Remember there are varying levels of expertise and specialities amongst CX consultants so remember this golden piece of advice:

“If you think it’s expensive to hire a professional, wait till you hire an amateur!”

Search for CX Consultants 

Just scroll below to view specialist CX consultants or select a speciality skill using the tag field and click search.

Found 25 listings

LimeBridge


LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels.

Our diagnostic service will expose hidden opportunities for improvement within your organisation. It will also reveal what you need to do and provides fact-based objectives for improving customer sales and retention measures.

Address:
Sydney, New South Wales, Australia
19-29 Martin Place, Sydney, 2000
Phone: +61 2 9238 6265

Concentrix Services Pty. Limited


Concentrix Consulting leverages its deep contact centre expertise to help organisations attain results by addressing their customer engagement concerns and priorities.

We focus our expertise on three key business priorities: Customer Experience, Channel Optimisation and Operational Excellence. Our practitioners have an average of over 25 years of experience. This expertise allows us to assess, design, and implement innovative, practical solutions producing significant results.

Address:
Sydney, New South Wales, Australia
146 Arthur Street, North Sydney, New South Wales, Australia
Phone: 1300 288 808

CX Consult


The small contact centre specialists!

With decades of experience managing contact centre operations, we specialise in helping smaller centres (from 5 to 80 seats) with their contact centre channel. From our Health Check service, or specific help with improving efficiency or quality (or both!) through to help with setting targets, KPI’s and more our help is just a phone call away. Click on our link or visit our website to learn more.

Address:
Melbourne, Victoria, Australia
Phone: 1300 292 368

Contact Centre Action


Established in 2003, Contact Centre Action is a vendor-independent consultancy specialising in all aspects of contact centres.

With hands-on contact centre management experience, as well as extensive experience in all contact centre technologies, we are ideally placed to optimise the performance of your contact centre, reduce costs and improve the consistency and level of services experienced by your customers.

Operating Australia-wide, we have had the opportunity to work with small and large contact centres in every

Address:
Melbourne, Victoria, Australia
Level 13, 200 Queen Street, Melbourne, Victoria, Australia
Phone: 1300 789 456

Omnitouch International


With mastery in Contact Centres, Customer Service & Customer Experience, we provide training, speaking & Mystery Shopper to help & inspire organizations to create great Customer experiences. Founded in Singapore in 2001, we’ve engaged with more than 50,000 Participants across 40 countries – with wow testimonials.

Address:
Singapore, Asia
530A Geylang Road
Phone: 98382353

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