Call Centre Outsourcers Business Directory
There are lots of advantages to outsourcing your call centre and determining the location is one of the single most important decisions you will make as salary costs typically account for around 75% of a contact centre costs. In simple terms, this means that when you use call centre outsourcers in a location where salaries are lower, you can save a substantial amount of money.
Of course, it’s not always about cost. There are lots to elements to consider when looking for call centre outsourcers so we’ve put together some free guides you can download or you can use our free CX Connect service and we’ll help you find the right call centre outsourcing partner.
What services do call centre outsourcers offer?
Call centre outsourcers have substantially evolved from just a traditional call centre that used to handle or make phone calls for other businesses. Now call centre outsourcers offer a broad range of services including sales, customer service, telemarking, complaints handling, social media, claims, fundraising, live chat and account management through to complete integrated services like direct mail, advertising campaigns, back office support and more.