Voice of the Customer technology
New category! The Voice of the Customer is the single most powerful voice in any business but how can technology capture what your customers are thinking?
So what is Voice of the Customer technology?
Voice of the Customer technology is rapidly evolving from what started out as simply pressing a button between 1 and 9 after a phone call through today’s sophisticated yet easy to use software like speech analytics, automated Net Promoter Score (NPS) surveys, SMS surveys and more.
If you are looking to leverage technology to capture the voice of the customer then this category is for you! If you are looking for a third party to capture the voice of the customer through services like mystery shopping and customer benchmarking please visit our Customer Experience Audits category.