Customer, voice and speech Analytics Vendors
Also includes voice analytics and customer analytics vendors
There are a range of different call centre technologies that enable you to unlock the power in your data and speech analytics, voice analytics and customer analytics solutions provide some amazing opportunities to transform your customer experience.
One simple example is being able to analyse every single phone call into your call centre to identify calls where customers have said ‘cancel my order’. You can then listen to each call and find out why they wanted to cancel.
In short, it’s a great way to identify trends and patterns/root cause analysis across large volumes of calls. As well as being a historical tool, speech analytics can also work in near real time, so could alert a Team Leader when a key phrase is detected.
There are endless opportunities and the customer, voice and speech analytics vendors below are experienced in helping you design and implement the right solution for your business.
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Level 11, 124 Walker Street, North Sydney, 2060
Delacon is a leading global provider of a feature-rich call analytics platform that helps leading Brands and Digital Agencies optimise marketing ROI.