Customer, Voice and Speech Analytics

Customer, voice and speech Analytics Vendors

Also includes voice analytics and customer analytics vendors

There are a range of different call centre technologies that enable you to unlock the power in your data and speech analytics, voice analytics and customer analytics solutions provide some amazing opportunities to transform your customer experience.

One simple example is being able to analyse every single phone call into your call centre to identify calls where customers have said ‘cancel my order’. You can then listen to each call and find out why they wanted to cancel.

In short, it’s a great way to identify trends and patterns/root cause analysis across large volumes of calls. As well as being a historical tool, speech analytics can also work in near real time, so could alert a Team Leader when a key phrase is detected.

There are endless opportunities and the customer, voice and speech analytics vendors below are experienced in helping you design and implement the right solution for your business.

Search for customer, voice and speech analytics vendors:

Found 6 listings

Nuance Communications Australia


Highly accurate transcriptions. Limitless possibilities.
Do you know how much value is locked up in your call centre audio files? Find out with highly accurate transcription from Nuance. Transcribing audio content within your call centre provides rich customer insights to help improve service and promote script adherence and compliance. Click on the link to discover more.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

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