Artificial Intelligence and CX automation

If you are looking for ways to improve the customer experience and deliver cost savings then our Artificial Intelligence and CX Automation solutions for CX and call centres category is the right place to be looking!

Its expected that by 2020 up to 85% of all customer interactions will be handled by AI and there are several companies in Australia already harnessing the benefits including Jetstar, the Australian Tax Office and even Dominos Pizza. But you don’t have to be a large company to enjoy the benefits.

There is now a range of cost-effective solutions that will enable you to harness the power of Artificial Intelligence and CX automation and this category contains businesses that will provide you with support on procurement, implementation and optimisation of AI solutions in a CX/call centre environment.

From Conversational Virtual Assistants, Natural Language IVR’s, automated chatbots, CRM & CTI integration and more the companies can create, deliver and support solutions to increase customer satisfaction and loyalty and deliver real business value.

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