CX Automation and AI solutions
If you are looking for ways to improve the customer experience and deliver cost savings then our Artificial Intelligence and CX Automation solutions for CX and call centres category is the right place to be looking!
Its expected that by 2020 up to 85% of all customer interactions will be handled by AI and there are several companies in Australia already harnessing the benefits including Jetstar, the Australian Tax Office and even Dominos Pizza. But you don’t have to be a large company to enjoy the benefits.
There is now a range of cost-effective solutions that will enable you to harness the power of Artificial Intelligence and CX automation and this category contains businesses that will provide you with support on procurement, implementation and optimisation of AI solutions in a CX/call centre environment.
What type of technology does CX automation and AI include?
From Conversational Virtual Assistants, Natural Language IVR’s, automated chatbots, CRM & CTI integration and more the companies listed in our directory can create, deliver and support solutions to increase customer satisfaction and loyalty and deliver real business value.
Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.
Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.
Level 1, 554 Burwood Road, Hawthorn, Victoria
TechSee revolutionises the customer support domain by providing the first cognitive visual support solution powered by augmented reality and artificial intelligence.
Global Market Leading Cognitive Intelligence (AMELIA) providing AI Call centres to Banks, Insurers, Telco’s, Healthcare, Retail.