Cloud contact centre software
Cloud contact centre software provides a range of benefits including low establishment costs, easy scalability and it can provide you with access to all the latest cutting edge call centre technology at a fraction of the typical costs with an on-premise solution.
What can cloud contact centre software do?
Cloud contact centre technology enables you to access all the latest call centre technology like outbound diallers, inbound call management, automatic call back and even multi-channel and omnichannel including emails, live chat, video chat, SMS and more. But unlike traditional call centre platforms, there is no large upfront investment or IT infrastructure required. Most cloud systems can be set up within hours and you can just add additional features as you need them for an additional fee each month.
What size call centre is cloud contact centre software suitable for?
Cloud contact centre technology can benefit both small centres (just a few seats) through to large call centres with hundreds of seats. When the technology first launched it was only suitable for small scale deployment but now there are several large contact centres (over 500 seats) using cloud contact centre software solutions with great success!
Its more than just cloud contact centre software
In case you are wondering, cloud contact centre software solutions have a few different names but are essentially the same thing: could call centre software, web based call centre technology, cloud based call centre software, virtual call centre software, hosted call centre technology and cloud based contact centre are common terms that all mean the same thing.
Genesys is an industry leader in contact centre solutions with over 10,000 companies in 100+ countries trusting our #1 customer experience solution to drive great business outcomes and create lasting relationships.
Genesys offers the best cloud-based call centre solutions to meet the widest variety of customer needs. With Genesys cloud based solutions everything you need is on a single, all-in-one cloud platform so you can offer unparalleled reliability and a consistent experience no matter how your customer contacts you.
Level 20, 141 Walker Street, Sydney 2000
Premier Contact Point helps you deliver the ultimate customer experience with our class leading multi channel, cloud customer contact solution.
For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud based customer contact and secure payments technologies in Australia and overseas.
Click the link to learn more about the Premier Technologies difference.
Level 16, 501 Swanston Street, Melbourne VIC 3000
For over a decade, GSN has been pioneering Cloud Contact Centre solutions throughout Australia and New Zealand.
From advanced Omni-channel interaction management including social media through to Workforce Optimisation systems such as Speech Analytics and Enterprise Feedback Management, we have the cloud platforms and expertise to transform your contact centre.
Our Centricity Voice of the Customer platform is the only product on the market that can deliver actionable insights and true collaboration, whatever the customer channel, scale or budget.
636 St Kilda Rd, Melbourne VIC 3182
The TCN Cloud Contact Centre empowers organisations to leverage the cloud.
TCNs innovative cloud solution enables businesses around the globe, regardless of size, application, or location, to access world-class technology via a simple and modern cloud-based interface.
All TCN users immediately have access to multichannel communications, BI & AI analytics, secured and PCI compliant ready platform, and importantly, a modern cloud pay-as-go billing model and much more.
With TCN there is no capital purchase, no setup fees, no minimum requirements, no hardware, software or staffing overhaul and no monthly or annual service or maintenance charges.
50 Grenfell Street Adelaide SA 5000
Leading analysts have unanimously recognised NICE and inContact as leaders in customer experience.
CXone has been developed by NICE and InContact to help CX professionals connect customers and employees leveraging new and emerging technologies – advanced analytics-based applications, omni-channel routing, workforce optimisation, AI and automation.
With CXone transition applications to the cloud at your own pace – on-premises and cloud capabilities will always be integrated. This scalable and elastic single cloud platform means you only pay for what you use, with flexibility to scale up and down as needed.
Level 5, 2 Elizabeth Plaza North Sydney, NSW 2060
contactSPACE is a cloud-based contact centre solution which helps organisations improve the outcomes of their client interactions as well as eliminating the operational complexities which have plagued call centres for decades. The SME Specialist!
L9/1 Chandos St, St Leonards NSW 2065, Australia
Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.
The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.