Cloud contact centre software supplier directory
Cloud contact centre software provides a range of benefits including low establishment costs, easy scalability and it can provide you with access to all the latest cutting-edge call centre technology at a fraction of the typical costs with an on-premise solution.
What can cloud contact centre software do?
Cloud contact centre technology enables you to access all the latest call centre technology like outbound diallers, inbound call management, automatic call back and even multi-channel and omnichannel including emails, live chat, video chat, SMS and more.
But unlike traditional call centre platforms, there is no large upfront investment or IT infrastructure required. Most cloud systems can be set up within hours and you can just add additional features as you need them for an additional fee each month.
What size call centre is cloud contact centre software suitable for?
Cloud contact centre technology can benefit both small centres (just a few seats) through to large call centres with hundreds of seats. When the technology first launched it was only suitable for small-scale deployment but now there are several large contact centres (over 500 seats) using cloud contact centre software solutions with great success!
It’s more than just cloud contact centre software
In case you are wondering, cloud contact centre software solutions have a few different names but are essentially the same thing: cloud call centre software, web-based call centre technology, cloud-based call centre software, virtual call centre software, hosted call centre technology and cloud-based contact centre are common terms that all mean the same thing.
Search for cloud contact centre software suppliers:
Premier Contact Point helps you deliver the ultimate customer experience with our class leading multi channel, cloud customer contact solution.
For over 30 years, Premier Technologies has provided thought leadership and real value to customers through a focus on the automation and delivery of customer interactions. Over that time, Premier has built its place as the market leader in cloud based customer contact and secure payments technologies in Australia and overseas.
Click the link to learn more about the Premier Technologies difference.
Level 16, 501 Swanston Street
Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.
Natterbox is a global, cloud-based telecommunications company with offices in Sydney, London and Chicago. The world’s 1st global business phone system, 100% embedded and managed within Salesforce. Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia