Contact centre technology vendors

Contact Centre Technology vendors

Contact Centre technology platforms (aka call centre phone systems) are the backbone of the modern call centre. They can provide a host of different services including call routing, multi-channel and omnichannel support including phone, live chat, email, social media, SMS and more.

Contact centre technology platforms and call centre phone systems can also include features like integrated reporting, screen pop, CTI, outbound dialling, hold technology, analytics, call recording, Web Voice Synchronisation (WVS) and more.

If you’d like to learn more about how call centre phone systems can benefit your business read our free article.

Looking specifically for call centre software solutions in the cloud? Click here.

Found 19 listings

Nuance Communications Australia


Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care.
All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Phone: +61 2 9434 2300

Cyara


Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.

Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Address:
Melbourne, Victoria, Australia
Level 1, 554 Burwood Road, Hawthorn, Victoria
Phone: +61 3 9093 0815

ipSCAPE


Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.

The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.

Address:
New South Wales, Australia
140 Arthur Street, North Sydney NSW, Australia
Phone: 1300 477 227
Website:

Premier Technologies


Premier Technologies has been providing and supporting total contact centre solutions for over 30 years offering a range of different services.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street
Phone: 1300 85 84 83

Natterbox


Natterbox is a global, cloud-based telecommunications company with offices in Sydney, London and Chicago. The world’s 1st global business phone system, 100% embedded and managed within Salesforce. Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in

Address:
Sydney, New South Wales, Australia
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia
Phone: 02 8244 3000

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