Contact Centre Technology vendors
Contact Centre technology platforms (aka call centre phone systems) are the backbone of the modern call centre. They can provide a host of different services including call routing, multi-channel and omnichannel support including phone, live chat, email, social media, SMS and more.
Contact centre technology platforms and call centre phone systems can also include features like integrated reporting, screen pop, CTI, outbound dialling, hold technology, analytics, call recording, Web Voice Synchronisation (WVS) and more.
If you’d like to learn more about how call centre phone systems can benefit your business read our free article.
Looking specifically for call centre software solutions in the cloud? Click here.
Our omni-channel customer engagement platform includes solutions for customer acquisition and customer care.
All enabled by digital, voice, outbound and biometric security products. All powered by AI. And all deployed by the industry’s largest global professional services team—offering unparalleled vision, deep industry expertise and a proven track record in delivering success to organisations like yours.
Level 11, 124 Walker Street, North Sydney, 2060
Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.
Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.
Level 1, 554 Burwood Road, Hawthorn, Victoria
Australian owned ipSCAPE, is a global leader in cloud contact centre solutions. You’ll be able to grow your business faster with our scalable, innovative, omni-channel, cloud based technology and also enjoy 24/7 customer support.
The unique ipSCAPE platform makes it quick and easy for companies to deliver legendary customer service.
140 Arthur Street, North Sydney NSW, Australia
Natterbox is a global, cloud-based telecommunications company with offices in Sydney, London and Chicago. The world’s 1st global business phone system, 100% embedded and managed within Salesforce. Our technology can help you make and receive calls, retrieve records and automatically log calls within the relevant object in
Level 20, Tower A, The Zenith, 821 Pacific Highway, Chatswood, NSW, 2067, Australia
contactSPACE provide complete contact centre solutions for small and medium sized businesses that can be fully hosted in the cloud.