Customer Management Software Solutions
(Includes CRM, helpdesk and ticketing solutions)
Customer Management software and CRM (Customer Relationship Management) solutions help you manage your customer interactions in today’s ever increasingly complex environment.
For many call centres, the Customer Management Software or CRM solution is the backbone or brains of the operations – keeping track of customer orders, conversations, account details and more. It can also be used to track orders, complaints, service enquiries etc and manage workflows, allocate follow up tasks, measure resolution times, keep track of customer history and more.
A CRM tool (aka Customer Relationship Management) is quite a broad category and can incorporate a range of applications that help businesses manage customer data, customer interactions and access business data.
The vendors below provide systems that can either be custom built to your requirements or are cloud-based models that enable you to customise the solution to suit your business.