Call centre technology integrators
Why you need call centre technology integrators
More than ever contact centre technology is becoming a critical component to a successful customer experience. And despite the promise of ‘total solutions’ from the one provider, more often than not it requires a ‘best of breed’ approach by cherry-picking all the top solutions to deliver the best outcome for your business and customers.
But how do you make all the systems work nicely together? You need a specialist call centre system integrator!
A call centre systems integrator will help with Computer Telephony Integration (CTI) (getting customers details to pop up on the screen automatically), getting your CRM tool to speak to your dialler, integrate your WFM system with your payroll, your Knowledge Management System to integrate with your CRM, your reporting platform to work with your telephony platform and more. In short, they make things work!