Call Centre IVR Solutions
What is a call centre IVR?
Traditionally a call centre IVR has been known as Integrated Voice Response that in plain terms is Press 1 for this, Press 2 for that enabling you to direct calls to the right ‘department’.
In recent times the IVR has evolved to incorporate new technology and functions including:
- Natural Language IVR (customers can just say what they need and the IVR will then direct the customer to the right department)
- Smart IVRs that can provide responses to customers based on inputted data (e.g. flight information, bank balances etc)
- Visual IVRs that have transitioned the traditional the IVR interaction (pushing buttons or natural language) to devices like a smartphone or a computer.
- Outbound IVRs (search our Outbound diallers business directory)
IVRs can be hosted in the cloud, on-premise and can be stand-alone or completely integrate with your phone and broader business systems.
Add the power of a natural, intuitive self-service conversational IVR that customers will actually use and prefer.
Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words.
Click on our link to discover more about how companies that offer a conversational IVR will reduce costs, provide better customer experiences and maximise return on investment.
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