Call Centre IVR Solutions

Call Centre IVR Solutions

What is a call centre IVR?

Traditionally a call centre IVR has been known as Integrated Voice Response that in plain terms is Press 1 for this, Press 2 for that enabling you to direct calls to the right ‘department’.

In recent times the IVR has evolved to incorporate new technology and functions including:

  • Natural Language IVR (customers can just say what they need and the IVR will then direct the customer to the right department)
  • Smart IVRs that can provide responses to customers based on inputted data (e.g. flight information, bank balances etc)
  • Visual IVRs that have transitioned the traditional the IVR interaction (pushing buttons or natural language) to devices like a smartphone or a computer.
  • Outbound IVRs (search our Outbound diallers business directory)

IVRs can be hosted in the cloud, on-premise and can be stand-alone or completely integrate with your phone and broader business systems.

Found 10 listings

Nuance Communications Australia


Add the power of a natural, intuitive self-service conversational IVR that customers will actually use and prefer.

Nuance Conversational Interactive Voice Response (IVR) enables human-like interactions that allow individuals to self-serve and successfully resolve issues within the IVR. It delivers an intuitive service experience that anticipates the caller’s needs and enables them to interact with the system naturally, in their own words.

Click on our link to discover more about how companies that offer a conversational IVR will reduce costs, provide better customer experiences and maximise return on investment.

Address:
Sydney, New South Wales, Australia
Level 11, 124 Walker Street, North Sydney, 2060
Categories :   
Phone: +61 2 9434 2300

Premier Technologies


Our IVR solution delivers customer self-service, speech-enabled IVR call flows, secure credit card processing, visual IVR’s, Voice Biometrics and more.

Address:
Melbourne, Victoria, Australia
Level 16, 501 Swanston Street
Categories :   
Phone: 1300 85 84 83

Keep searching our Business Directory:

Want more leads for your business?

Search a new category:

CX Skills Green Banner 300×250
Cyara Get the E Book 300×250
Nuance Frost and Sullivan Beyond Data 300×250

Join Now

Subscribe today and access exclusive content, discounts and more

Upcoming Events

Jan 29

High Performance Team Leaders (Melbourne)

January 29, 2019 @ 9:00 am - 5:00 pm
Melbourne
Feb 06

Customer Journey Mapping Fundamentals (Melbourne)

February 6, 2019 @ 9:00 am - 5:00 pm
Melbourne Victoria
Achieving Customer Excellence in Public Services coming up in Melbourne
Feb 12

Achieving Customer Excellence in Public Services

February 12, 2019 @ 8:00 am - February 13, 2019 @ 5:00 pm
Sydney New South Wales
Nuance Frost and Sullivan Beyond Data 300×250
CX Skills Green Banner 300×250
Events Calendar 300 x 250
Find everything you need – 300×250
Natterbox 100% Embedded Blue 300×250
Natterbox Without IT Red 300×250
Nuance Frost and Sullivan Gartner Fraud 300×250
CX Skills Green Banner 300×250
Customer Excellence in Public Services 300×250
Cyara Get the E Book 300×250
Sennheiser Free Trial Rocom

Subscribe to

The CX Hustle Podcast

Or subscribe with your favorite app by using the address below

CX Skills Green Banner 300×250
Find everything you need – 300×250
Events Calendar 300 x 250

Free Membership!

Subscribe today and access exclusive content, discounts and more