Knowledge Management Software
What is Knowledge Management Software?
Knowledge Management Software within a customer service environment typically stores product, process and policy information in one central repository to enable the organisation to be certain only the most current information is being accessed.
Often specifically designed for call centres, they enable access to information that is fast and accurate leading to a better customer experience and reduced operating costs.
Read our article ‘Everything you need to know about Knowledge Management Systems‘ in a call centre environment to learn more or simply connect with the suppliers below. Not sure which Knowledge Management Software is right for you? Speak to us at CX Consult.
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Since 2001, livepro has partnered with leading and award-winning organisations to enhance customer service, reduce operating costs, foster employee engagement and improve compliance.
Today, our team has helped organisations across difference sectors and of all sizes, to provide their customers with the perfect answer whatever, whenever, wherever. You don’t need to be an IT specialist to implement and manage livepro. Its been built by customer service experts for customer service teams.
Contact livepro today to schedule a live demo and to see for yourself how our knowledge management solutions revolutionise service delivery and improve customer satisfaction.
Level 6, 12 Mount Street, North Sydney
Panviva enables you to store information that your customer experience depends upon in a single safe repository. It offers real-time navigation that can effortlessly guide your team members through complex policies, procedures and systems, helping to dramatically improve efficiency and accuracy, while simultaneously cutting operating costs and training times.
With Panviva, Agents can quickly and accurately navigate and coordinate multiple applications, disconnected information sources and critical regulatory procedures. We have created a test platform, so you can experience first-hand how Panviva can drive similar benefits for your contact centre.
Level 2, 683 Burke Road, Camberwell, Victoria