Live Chat Technology
This category contains providers Live Chat technology solutions for call centres that enable a conversation between a customer service agent and a customer in real time.
If you are looking for technology to automate this process please refer to our Virtual Assistant and Chatbot category.
So what is Live Chat technology?
Live chat technology is a great way to engage with your customers enabling them to access real-time support via your website. Live Chat ‘triggers’ can be set that automatically offer live chat support when the customer has ‘triggered’ certain patterns like spending a minimum amount of time on a certain page or looking at a certain product or you can just have the option to engage live chat at any time permanently enabled for your customers.
What type of Live Chat Technology is available?
You can purchase stand-alone software that is simple to install on your website (and is very affordable!) or you can also enable live chat functionality that is part of a Cloud Contact Centre software solution.