On Hold Messaging

On Hold Messaging

What is On Hold Messaging?

On hold messaging is a way of improving the customer experience when customers calling your business are inevitably placed on hold or are waiting in a queue to speak to a call centre agent.

Rather than just play ‘elevator music’ why not have custom designed on hold messaging and music keep your customers informed and minimise their frustration?

What is best practice for on hold messaging?

If you are going to subject your customers to periods of time waiting in a queue, there are a number of options:

  • Just play calming music
  • Use the time to promote your online channels (e.g. did you know you can now order products directly from our website?)
  • Educate customers on your products or services with interesting facts
  • Some companies are also using on hold messaging to provide completely unrelated facts like the latest news, interesting science facts etc.
  • Let people know their progress in the queue or offer a callback option

The companies below are specialists in supporting the call centre industry with custom on hold messaging as well as professionally recorded IVR messaging.

Found 3 listings

McGirvan Media


For over 25 years McGirvan media has been the on-hold voice of business Australia-wide.
With fast turn-arounds, great voice talent and multi-lingual/foreign language services you’ll quickly appreciate why companies such as Qantas, Bupa, Coca Cola, BMW, McDonalds, Suncorp, AMP and more have all been long term customers. Click on the link to learn more about our FREE TRIAL offer.

Address:
Brisbane, Queensland, Australia
Categories :   
Phone: 1800 777 428

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