Quality, compliance and testing technology
If you need to measure the quality of your call centre agents, record and track quality scores, measure the voice quality, queue performance, connectivity etc there are a range of vendors that offer both off-the-shelf through to fully customised solutions.
Call Centre Quality, compliance and testing technology suppliers:
Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.
Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.
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