Quality, compliance and testing technology

Quality, compliance and testing technology

If you need to measure the quality of your call centre agents, record and track quality scores, measure the voice quality, queue performance, connectivity etc there are a range of vendors that offer both off-the-shelf through to fully customised solutions.

If you are looking for a third party to assess the quality of your call centre through either Mystery Shopping or call quality assessments please refer to our Customer Experience Audits category.

Call Centre Quality, compliance and testing technology suppliers:

Found 4 listings

Cyara


Cyara is the world’s leading Customer Experience (CX) Assurance platform provider.

Cyara helps enterprises proactively measure operational CX from the outside in, identify customer-impacting defects, and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognisable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Address:
Melbourne, Victoria, Australia
Level 1, 554 Burwood Road, Hawthorn, Victoria
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Phone: +61 3 9093 0815

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