Workforce Management Software
Also known as WFM (Workforce Management), WFO (Workforce Optimisation), Scheduling software or Workforce planning.
So what does Workforce Management Software enable you to do?
Workforce Management software enables you to maximise efficiency in your call centre.
From creating rosters, identifying peak periods, matching customer enquiries to the right skills of your agents, enabling staff to swap shifts and more, workforce optimisation tools are essential for any modern contact centre who is trying to optimise costs and improve the customer experience.
Need some WFM training?
Check out our Events Calendar for upcoming workforce optimisation/workforce management training courses.
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Do you really need WFM software?
LimeBridge Australia is a world leader in customer experience and operational transformation across all delivery channels. Offering a diagnostic service that analyses your self-service and customer navigation structures and identifies, and assess all dimensions of your operating model to improve efficiencies and improve the customer experience. Click on our name to learn more.
Level 57 MLC Centre, 19-29 Martin Place, Sydney NSW 2000
Our Workforce optimisation solutions will make sure staffing levels, rosters and shifts are designed to provide the best possible balance between service and cost.
Time2Work offers a full-featured workforce management solution within the cloud, accessible anywhere by a browser.
Exceed your customers expectations, increase efficiency, reduce costs, and keep an agile and happy workforce with Agyle Time