Directory of call quality checks for call centres
Having an external party conduct call quality checks is the perfect way to drive performance improvements in your centre.
External providers can either complement your existing Quality Assurance team (great for benchmarking) or they can conduct the entire QA process to ensure objectivity in all of your results.
It’s also a great way to free up your Team Leaders’ time so they can focus on coaching your staff.
Would you like to free up your team leaders and support personnel to focus on coaching and improvement activity instead of monitoring and assessment?
Focus on your core business of serving customers and allow Five Degrees to provide an independent and objective assessment of the quality of your customer conversations.
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