Directory of customer benchmarking companies
Conducting a mystery shopping or customer benchmarking campaign is one of the best ways to obtain an impartial assessment of your business’ performance that often reveals insights not possible through your own quality programs.
Customer Benchmarking companies can use mystery shopping, surveys, call recordings, customer satisfaction polls and a range of other techniques to gain an independent and objective rating of your CX performance.
Search for customer benchmarking companies below:
Five Degrees provides the most rigorous, transparent and valuable mystery shopping benchmarking solution available in the marketplace today. With subscriptions available to either quarterly or bi-annual existing industry sales benchmarks or we can customise one-off or ongoing reviews to suit your specific requirements.
Limebridge Australia Customer benchmarking solutions and diagnostic services will expose hidden opportunities for improvement within your call centre and broader organisation.
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