Download Industry Whitepapers & Guides right here!

CX Central members can download a range of free whitepapers, guides, calculators and more below.

Not a member? It’s free so join now >

We’ve also got an online shop with a range of cost-effective tools, guides and more to help with contact centres and customer experience management.

View the online shop >

Featured Download

  • 2019 Complete Guide to Call Centre Outsourcing

    Complete Guide to Call Centre Outsourcing in Australia

    The bible on outsourcing your call centre in Australia!

    Our Complete Guide to Call Centre Outsourcing in Australia will provide you with all the information you need to consider when outsourcing some or all of your call centre functions.

    Learn More & Download

Call Centre Outsourcing (4)

  1. Call Centre Outsourcing Guide to Egypt
  2. Call Centre Outsourcing Cost Guide
  3. Outcome Based Contracts
View all downloads

Contact Centre Management (1)

  1. Answers to unwanted interaction growth in a multichannel world

CX Improvement (5)

  1. Customer Journey Mapping Template
  2. Ecosystm Global CX Study
  3. Reduce customer effort with intelligent self-service
View all downloads

CX Technology (6)

  1. Pros and Cons of Cloud Contact Centres
  2. State of the Telephony Market
  3. Capturing the spoken word - using Big Data to improve the CX
View all downloads

Tools (5)

  1. Driver Tree Examples
  2. ROI Calculator
  3. Customer Retention Calculator
View all downloads

Trivia Quizzes (6)

  1. Trivia Quiz 6
  2. Trivia Quiz 5
  3. Trivia Quiz 4
View all downloads